Operations Manager

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We’re looking for an experienced Operations Manager to lead the day-to-day running of our vibrant sports club, Highland Rugby Club. If you are a self-starter and thrive in a fast-paced setting, enjoy problem-solving, and have a passion for sport and community, we’d love to hear from you.

Job Title: Operations Manager

Location: Canal Park, Highland Rugby Football Club
Salary: £35,000 – £40,00 (experience dependant) + potential profit-related bonus from 6 months/post probation
Hours: 40 hours/week (including evenings, weekends, and matchdays)

Job Purpose:

To lead, grow and manage Highland RFC’s commercial operations, focusing on matchday and non-matchday events, hospitality, and venue hire. This hands-on role involves team leadership, customer engagement, and strategic development to maximise revenue and enhance the club’s reputation.

Key Responsibilities:

  • Develop and manage all club events, conferences, and hospitality days and services.
  • Oversee and organise matchday hospitality and sponsor engagement.
  • Recruit, train, and manage flexible hours staff and volunteers.
  • Independently manage the club’s large, commercial facility
  • Ensuring all Facility operational records, H&S logs, and staff training documentation are compliant, accurate and up to date.
  • Liaison with suppliers for all facility management contacts (IE hygiene and waste management
  • ·     Manage budgets, monitor costs, and optimise profitability across all operations.
  • Negotiate supplier contracts and develop pricing strategies.
  • Develop and support marketing and promotional campaigns to maximise demand.
  • Promote club and events communications via social media and member app.
  • Regular reporting to the Board of trustees  on financial and operational matters

Person Specification

Essential Experience:

  • Minimum 4 years’ experience managing events in hospitality, sports, or similar sectors.
  • Proven track record in team leadership and customer service.
  • Experience managing a facility independently, including compliance and staff training records.
  • Demonstrated ability to manage budgets, including forecasting and financial reporting.

Desirable Experience:

  • To have, or be willing to work towards, the Scottish Personal Licence.
  • Familiarity with rugby culture and matchday operations.
  • SCSSSA/REHIS Food Hygiene Certificate or equivalent.
  • First Aid at Work certification.
  • PVG check

Skills & Attributes:

  • Strong leadership and organisational skills, including forecasting and events planning.
  • Excellent communication and negotiation abilities.
  • Proficient in hospitality software (CRM, POS) and Microsoft Outlook.
  • Passion for sport and community engagement.
  • Ability to work under pressure and adapt quickly.

📩 How to Apply

To apply, please send your CV and a cover letter outlining your suitability for the role to  canalparkdirector1@highlandrugbyclub.com by Sunday 23rd November 2025. If you wish to discuss informally first please do get in touch.

 

Requirements

Person Specification

Essential Experience:

  • Minimum 4 years’ experience managing events in hospitality, sports, or similar sectors.
  • Proven track record in team leadership and customer service.
  • Experience managing a facility independently, including compliance and staff training records.
  • Demonstrated ability to manage budgets, including forecasting and financial reporting.

Desirable Experience:

  • To have, or be willing to work towards, the Scottish Personal Licence.
  • Familiarity with rugby culture and matchday operations.
  • SCSSSA/REHIS Food Hygiene Certificate or equivalent.
  • First Aid at Work certification.
  • PVG check

Skills & Attributes:

  • Strong leadership and organisational skills, including forecasting and events planning.
  • Excellent communication and negotiation abilities.
  • Proficient in hospitality software (CRM, POS) and Microsoft Outlook.
  • Passion for sport and community engagement.
  • Ability to work under pressure and adapt quickly.

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