Customer Liaison Officer

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PLEASE NOTE THIS ADVERT CLOSES THE DAY BEFORE ANY AUTOMATED DATE SHOWN – PLEASE REFER TO THE CLOSING DATE IN THE BODY OF THE ADVERT Job Title: Customer Liaison Officer Location: Glasgow, SPHQ Salary from …...

PLEASE NOTE THIS ADVERT CLOSES THE DAY BEFORE ANY AUTOMATED DATE SHOWN – PLEASE REFER TO THE CLOSING DATE IN THE BODY OF THE ADVERT

Job Title: Customer Liaison Officer

Location: Glasgow, SPHQ

Salary from £44,000 to £55,000 Plus Excellent Benefits Package

Help us create a better future, quicker

To upgrade and grow our transmission network in Central and Southern Scotland by providing continuous support and updates to customers. This role supports the Transmission Commercial & Policy team in achieving transmission network targets set by the Scottish and UK Government under CP2030 while ensuring customer needs and satisfaction are met throughout all stages of their journey with SPT.

What you’ll be doing

  • Address and support customer queries from pre-application to project energisation, ensuring timely responses and being the internal customer voice.

  • Deliver and run various forms of engagement with customers, ranging from pre-application calls to webinars.

  • Introduce new engagement touchpoints, such as developing guidance documentation in relation to common customer themes.

  • Support and maintain the Salesforce system to ensure accurate customer information and capture all engagement related to each project.

  • Work closely with NESO to develop first-class customer relationships and ensure clear processes for customer support.

  • Serve as the business expert on customer matters, providing guidance to senior stakeholders before strategic meetings or engagements.

What you’ll bring

  • Degree in communications, marketing, business, or other related fields (desirable but not essential).

  • Experience of customer engagement, preferably in related fields.

  • Awareness of stakeholder communication & engagement skills.

  • Expertise in critical problem-solving and delivering best-in-service.

  • Confidence in public speaking and leading calls  

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

  • 36 days annual leave

  • Holiday Purchase – perfect your work/life balance with extra annual leave

  • Share Schemes

  • Payroll Giving and Charity Matched Funding

  • Technology Vouchers – save more and spread the cost of your technology purchases

  • Electric Vehicle Schemes – to help you transition to green/clean driving

  • Cycle to Work scheme and Public Transport Season Ticket Loans

  • Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments

  • Life Assurance (4x salary)

  • Access to Savesmart financial wellbeing support

  • Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date below

February-24-2026

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