B2B PORTFOLIO & CRM SPECIALIST

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We’re expanding our B2B capabilities across the UK and investing for sustained growth. We combine the power of Screwfix’s scale, supply chain and digital platforms with tailored B2B propositions, pricing and service models. Our ambition …...

We’re expanding our B2B capabilities across the UK and investing for sustained growth. We combine the power of Screwfix’s scale, supply chain and digital platforms with tailored B2B propositions, pricing and service models. Our ambition is to make B2B buying fast, simple and reliable, removing friction through seamless digital journeys, dependable availability and service that customers can rely on.

Imagine being right at the centre of how we win over B2B customers, by taking ownership of building the portfolios they see, the experience they get and the confidence they have in choosing us. As our Portfolio & CRM Specialist, you’ll be the person who turns tender requirements and customer insight into something powerful: a range that feels sharp, relevant and perfectly thought through. You’ll work hand‑in‑hand with our Tender Support Specialist, spotting product gaps, coordinating with Category and Trading teams, and making sure we never miss the chance to show up with the right solutions.

You’ll also have a clear view of what’s coming next. Future demand, upcoming opportunities, where the market is shifting, you’ll feed all of that into planning conversations that influence how suppliers engage with us and how we deliver for some of our biggest customers. At the same time, you’ll take ownership of the CRM engine that keeps our B2B sales teams moving. You’ll shape the workflows, reports and automations that help people work smarter, faster and with more precision, building tools and insight that become essential to how we manage our pipeline and performance.

It’s a role with huge visibility, real influence and the chance to become the analytical and operational backbone of a B2B team that’s growing fast and aiming high.

What's in it for you?

  • Discretionary annual bonus up to 20%
  • 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
  • Hybrid working with up to 2 days working from home
  • Flexible start and end times around core working hours
  • Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
  • EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
  • Up to 14% employer pension contributions
  • Life cover up to 4x your salary
  • Health cash plan and discounted gym memberships (up to 25% savings)
  • 20% discount at Screwfix and B&Q

Portfolio & Tender Enablement

  • Work in partnership with the Tender Support Specialist to translate tender requirements into clear portfolio needs
  • Identify product gaps where ranges are not currently listed or available, assessing impact on tender and contract success
  • Coordinate inputs with Category, Trading and Supplier teams to support product listing, substitutions or alternative solutions
  • Maintain visibility of tender-driven portfolio demand to inform future category and supplier planning
  • Support post-tender Centralised Tender Management CRM Ownership & Pipeline Management

CRM Ownership & Pipeline Management

  • Own the day-to-day effectiveness of the CRM system for the B2B function, ensuring it supports sales activity, tender tracking and pipeline management
  • Work with external CRM partners and internal stakeholders to define requirements, workflows, fields and reporting
  • Ensure activities, tasks, opportunities and workflows are consistently captured and embedded into ways of working
  • Enable digital marketing and campaign activity through CRM data, segmentation and automation
  • Act as subject matter expert for CRM use, driving adoption, data quality and continuous improvement Strategy & Enablement

Data, Insight & Performance Reporting

  • Produce clear and actionable reporting on pipeline health, tender activity, portfolio coverage and CRM usage
  • Support Senior Category Enablement and Partnership Manager with insight on where B2B needs diverge from core retail offers
  • Maintain accurate master data to support forecasting, decision making and performance reviews

Cross-functional Collaboration & Enablement

  • Act as a connector between Category, Sales, Commercial Operations and Tender teams ·
  • Support the codification of B2B-specific rules, processes and portfolio requirements ·
  • Contribute to scalable tools, guidance and documentation that enable consistent execution across the B2B team

  • Experience working with CRM platforms in a commercial or B2B environment
  • Strong analytical skills with ability to translate data into insight
  • Experience supporting portfolio, category or product management activities · Understanding of tender, pipeline or complex sales processes
  • Strong stakeholder management and communication skills
  • Highly organised with attention to detail and data quality
  • Comfortable working cross-functionally and managing multiple priorities

At Screwfix, Your Wellbeing Comes First:

Financial wellbeing

  • Wagestream access to track earnings and save
  • Access to the Kingfisher Share Scheme
  • Colleague support fund
  • Exclusive offers and discounts via our Hapi app
  • Cycle-to-work scheme and savings on bikes

Every day benefits

  • Career progression and development programmes
  • Coaching and mentoring to help you thrive
  • Access to wellbeing resourcing including PepTalk
  • Support networks available  

Recruitment Process

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.

NO AGENCIES PLEASE 

#LI-Hybrid

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