Box Office Assistant

Forestry Commission

This vacancy is no longer advertised
This vacancy is open at Stage 4 - External Recruitment.

Background Information on Unit
The Forestry Commission Box Office is a national function, based in the East of England. It manages ticket sales for the national outdoor Forest Live concert programme and other events including theatre and illuminated trails. It also administrates the Discovery Pass membership scheme throughout England.

Purpose of the Job
To assist with the delivery of the National Box Office functions, concentrating on administration of event tickets sales, the national membership scheme (Discovery Pass) and responding to customer enquiries.

Key Work Areas
1. To provide a high standard of customer service, delivering a professional representation of the Forestry Commission while upholding policy and procedure.

2. Undertake the main administration tasks essential to the box office, including ticket sales, ticket processing and dispatch, handling customer enquiries, data collation and tidying.

3. To assist with the delivery of the Discovery Pass membership scheme, with particular focus on pass preparation, dispatch, renewal procedure and customer support.

4. Provide occasional box office administration at weekends and events. Carry out other general administration work as required.

5. Support the work of the box office co-ordinator, to include providing cover on some tasks in their absence. Undertake other training and development as required.

Person Specification

Experience and Professional/Technical Expertise Competency
' Proven experience of working in a team

' Proven experience of work in box office and/or customer focused environments

' Excellent and demonstrable customer care focus

' Competent IT user with experience of MS Office suite of applications and an ability to learn new software applications.


' Proven experience of working with CRM databases and ticketing software.

Section 2

Please note that competencies and behaviours selected are all considered 'essential' for the post.

Making Effective Decisions

Make and record effective decisions following the appropriate decision making criteria, framework or guidance.
Ask questions when unsure what to do.

Leading and Communicating

Write [Communicate] clearly in plain simple language and check work for spelling and grammar, learning from previous inaccuracies

Building Capability for All

Identify your skills, knowledge and behaviour gaps to inform your development plan and discuss these with the line manager
Recognise and take time to achieve your learning and development objectives
Share learning with team and colleagues; contribute to the team's shared learning and understanding

Managing a Quality Service

Communicate in a way that meets and anticipates the customer's requirements and gives a favourable impression of the Civil Service
Gain the knowledge needed to follow the relevant legislation, policies, procedures and rules that apply to the job
Encourage customers to access relevant information or support that will help them understand and use services more effectively

Delivering at Pace

Work in an organised manner using your knowledge and expertise to deliver on time and to standard
Work with energy and pace to get the job done
Take responsibility for the quality of your work and keep your manager informed of how the work is progressing
Maintain consistent performance

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