Community & Visitor Services Supervisor

Forestry Commission

This vacancy is no longer advertised
Background Information on Unit

The post is based at Aberfoyle which lies within the Queen Elizabeth Forest Park (QEFP) which at its heart has The Lodge Forest Visitor Centre (150K visitors/year). The Lodge was recently re-furbished and is now the first 5 star rated visitor facility on the National Forest Estate. This and the wide range of other woodland based facilities throughout QEFP and the neighbouring Argyll Forest Park, such as over 100 waymarked paths, some 40 car parks and a number of very popular mountain paths like the Cobbler, which is used by over 50K visitors a year, form a substantial part of the visitor offer within the Loch Lomond and The Trossachs National Park.

The Recreation Manager (QEFP) works closely with the park on a number of initiatives. Amongst these are The Mountain and The People project, which is upgrading 5 mountain access paths and providing training in path construction techniques. Another project is Your Park where the National Forest Estate will facilitate the delivery of 150+ semi-formal and informal camping opportunities.

At all times the recreation team of 16 carry out their work while keeping in touch with the surrounding communities and woodland user groups. There is a strong link with many communities due to the proximity of the woodlands and facilities to their homes. The importance of the facilities to user groups (e.g. walking, cycling, water access and wildlife viewing) is highly valued. The wider local economy welcomes and supports their significance also as many residents operate in the tourism sector.

In addition to this the recreation team provides opportunities through permissions to tourist based businesses, education groups and corporate hospitality by allowing access and also agreeing terms on the provision of space for caf', shops, glamping, a newly developed education activity hub, roadside vending, motor rallies, fishing and adventure tourism such as Go Ape and quad based businesses.

Cowal and Trossachs Forest District is some 65,000 hectares in size of which approximately 40,000ha is forested. The district employs 62 full time equivalent staff, undertaking a wide range of duties in managing the forested area, its associated habitats and communities.

Purpose of the Job

Operational delivery of Scottish Government Policy in Cowal and Trossachs Forest District, as defined in the main aims of the FCS Corporate Plan and National and local Strategic Directions for the National Forest Estate (NFE) with respect to communities and visitor services.

Key Work Areas

Support the community and visitor service team delivery by supervising service delivery within the Queen Elizabeth Forest Park through effective communication and supervision of the FES team and contract delivery.

Support C&VS income such as events, leases and car parking building and maintaining the current performance.

Supervise the ongoing management of the existing C&VS facilities including visitor destinations and any other relevant C&VS initiative within agreed financial limits and in accordance with the FC brand and laid down operating procedures.

Support the management of C&VS risks and mitigated including securing the health and safety of staff and members of the public. Directly supervise C&VS activity to ensure quality and policy standards are maintained.

Support good internal and external communication and liaison with other FD delivery teams (planning, operations, civil engineering, deer, environment and estates) and also maintain good working relationships with stakeholders and the public over the planning and delivery of key C&VS and operational work program.

Work closely with the National Park Authority Access and ranger teams to deliver, where appropriate, a cohesive visitor experiences in line with SOAC and other NPA activity.

Support C&VS enquires and complaints in line with national policy and local standards.

Act as a beat lead on key community engagement, representing FES interests, facilitating and managing community aspirations within the QEFP.

Experience and Professional/Technical Expertise


Previous post or examples of delivery while working in outdoor leisure / recreation / forestry sectors.

Full driving licence


HNC or higher, it would be beneficial to have this in a relevant qualification or as experience in a relevant or similar post in the leisure / recreation / tourism sector.


Making Effective Decisions

Speak with the relevant people in order to obtain the most accurate information and get advice when unsure of how to proceed

Provide advice and feedback to support others to make accurate decisions

Leading and Communicating

Display enthusiasm around goals and activities ' adopting a positive approach when interacting with others

Express ideas effectively, both orally and in writing, and with sensitivity and respect for others

Collaborating and Partnering

Readily identify opportunities to share knowledge, information and learning and make progress by working with colleagues

Listen attentively to others and check your understanding by asking questions

Managing a Quality Service

Work with team to set priorities, create clear plans and manage all work to meet the needs of the customer and the business

Ensure that levels of service are maintained ' flag up risks or concerns including health and safety in order to meet customer requirements

Delivering at Pace

Take ownership of problems in your area of responsibility

Remain positive and focused on achieving outcomes despite setbacks

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