STATION GATELINE CUSTOMER SERVICE ASSISTANTS (SHIFT & RELIEF)
PART TIME - SPLIT SHIFT POSTS - 23 HOURS PER WEEK
EARLY & BACK SHIFT WITH WEEKEND WORKING
To provide customer information and assistance including wheelchair assists. Issue tickets to customers in line with the excess fares procedures using the relevant ticket issuing equipment. Check tickets and supporting documents. At automatic gatelines ensure the safe operation of the gateline including the identification of safety hazards to the gateline operation and opening the gates when required. Ensure a safe environment around the gateline including cordoning off hazards and cleaning up minor spills. Operate the wide isle gate and ensure the numbers of gates set for passenger flows in each direction are appropriate. Assist with customer direction and queue management to ensure control of any build up of customers in the gateline vicinity. Carry out queue busting duties as required. Identify the development of queue lengths against pre set limits and determine when to open all gates to improve flow rates. Empty the ticket hoppers, dispose of the tickets collected and clean the gates and associated plant equipment. The relief post will have a contractual commitment to work, when required by the company up to a maximum of 13 Sundays per calendar year.
To be successful in this role you will demonstrate a commitment to exceeding customer expectations, have total confidence and ability to deal with conflict situations constructively, be a real team player and highly proactive. Your excellent communication skills will be evident, as will the ability to work alone when required. Flexibility will be required as shift work and weekend working is involved.
We offer an attractive reference salary of £18,551 per annum (pro-rata) on completion of training. The trainee salary is £16,348 per annum. Benefits include contributory final salary pension scheme, plus free and reduced rate rail travel for you and your family, where applicable.
Selection process: Short-listed candidates will be invited to complete online assessments and if successful be asked to attend an interview. The final stage will be a medical examination and drugs/alcohol screening. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six month probation period. Training initially involves a five day Induction training programme including first aid, fire safety, followed by three weeks commercial training.
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