Customer Service Advisor X 8

Midlothian Council

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The jobholder must have a minimum of 3 standard grade passes, including English and Mathematics and a vocational qualification SVQ, or relevant experience in a customer service role demonstrating a high standard of accuracy and communication skills.

A relevant customer service qualification e.g. CCA Certificate or Diploma or CSP Award level, or a Registrar General's Certificate of Proficiency in the Law and Practice of Registration in Scotland is desirable; however the Council will invest and support the jobholder in gaining a qualification.

The knowledge required to undertake the job is generally built up through practical experience, supported by short in-house or external training courses in such subjects as customer care; telephone manner; systems training; etc. Processes and procedures will be documented and available along with supporting electronic records and training will be provided as required, in order that the jobholder can carry out duties fully.

The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian's competencies in order to carry out the role.

Job Vacancy

Position Title: Customer Service Advisor X 8

Position Number: TBC

Directorate: Health & Social Care

Location: Dalkeith/Customer Hubs within Midlothian

Contract Status: Permanent & Fixed Term

Hours of Work: 36 & 18 hours per week

Working Pattern: Full and Part time, operating between 08:00 – 18:00 Monday to Friday

Weeks per year: 52 weeks

Closing Date: Friday 30 June 2017

Interview Date: Monday 17 July 2017

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 36 hours over 52 weeks per year the minimum actual salary for this position is £20,156.09 per annum.

Based on you working 18 hours over 52 weeks per year the minimum actual salary for this position is £10,078.04 per annum.

Additional Information

If you have difficulty applying for this post or in accessing attached documentation, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team, stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

Applications must be made online at

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