Casework Advisor

Glasgow Caledonian University
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This is a full-time/fixed term maternity cover opportunity for 9 months starting in August/September 2017

 

Interviews are scheduled for week commencing w/c 10 July 2017

 

An excellent opportunity has arisen for a Casework Advisor to join the People Services team at Glasgow Caledonian University on a full time, fixed term basis to cover maternity leave. The team provides professional advice and support to people managers and staff across the University, covering the full range of HR services and people-related issues. The successful candidate will have significant experience of working in a similar role specialising in casework, within a unionised environment and ideally within the Higher Education sector.

 

Reporting to the operational HR lead within the People Services department, and working within a team of experienced HR advisers and administrators, the successful candidate will have responsibility for the management, advice and support of casework matters relating to attendance, complaints, conflict, conduct, capability, formal investigation, flexible working and family friendly issues. He or she will also be expected to undertake duties at HR Advisory level in other areas, as part of the wider operational HR team.

 

A key objective within this role will be the provision of appropriate advice and guidance on the interpretation and application of University policy and employment law, enabling cases to progress expeditiously. The role holder will drive and continuously improve processes within areas of responsibility to ensure timely and positive outcomes for the University which minimise legal, operational and employee relations costs and risks whilst contributing to increased organisational performance.

 

As the successful candidate, you will have excellent organisational, interpersonal and communication skills, as well as significant experience of advising managers on all aspects related to casework activity in a unionised setting. You will thrive in a busy and demanding environment that requires the ability to multi-task effectively, and will be confident and professional. You will be able to interpret and convey complex information to find flexible business solutions to problems, as well as the ability to exercise initiative, influence effectively and show a high degree of responsibility when dealing with all matters in a discreet and sensitive manner.

 

Applicants must have the continued right to live and work in the United Kingdom to apply for this vacancy.

 

We welcome applications from all suitably qualified candidates and are committed to promoting equality and valuing diversity at GCU.

 

Please note that appointments are normally made on the first point of the salary scale.

Main purpose of the role

The main purpose of the role is to provide professional HR advice and support on casework matters relating to attendance, complaints, conflict, conduct, capability, formal investigation, flexible working and family friendly issues.

 

The role holder will also be expected to undertake duties at HR Advisory level in other areas, as part of the wider operational HR team within People Services.

Accountabilities/Responsibilities of the role Provide appropriate professional HR advice and support to staff and managers (at all levels within the University) on any matter within areas of responsibility Develop and maintain constructive relationships with clients across the University, using these to effectively coach and upskill GCU managers on people management matters. This may include design and delivery of appropriate training within areas of responsibility Use initiative to find flexible business solutions to problems/ issues raised by clients and colleagues, supported by advice and guidance on appropriate implementation of policies and practice Maintain appropriate records of work in accordance with data protection principles, and produce regular reports on casework progress Lead continuous development of business processes within areas of responsibility to improve service provision. This includes seeking feedback to establish areas for improvement and using management information to review, learn, inform and improve subsequent activities Lead and/ or contribute to the effective delivery of projects undertaken or supported by the People Services team Liaise with external advisers and agencies as required to support delivery of the role, and participate in external networking and/ or benchmarking to enhance the image/reputation/service of the department Develop and maintain professional capability and expertise, keeping up to date with employment law and the University's policies and procedures Maintain and develop knowledge of current practices in the sector and local market, collating and analyzing relevant information to ensure that the University remains competitive and is able to attract and retain the staff it requires to meet its strategic goals. Person specification

Educational and/or Professional Qualifications

E1 - Educated to degree level or equivalent experience

D1 - Relevant professional qualification

 

Experience

E2 – Experience of working in a similar role

E3 – Significant experience of advising on all aspects related to casework activity in a unionised environment

D2 – Experience of working in the education sector, ideally within a University setting

D3 – Experience of operational line management

 

Skills & Knowledge

E4 - Excellent organisational skills, with ability to work effectively under pressure, prioritising appropriately to ensure delivery against tight deadlines

E5 - Excellent interpersonal skills, with the ability to relate to and effectively influence colleagues regardless of level

E6 - Strong verbal and written communication skills, with ability to interpret and convey complex information effectively whilst paying attention to detail

E7 – Strong problem-solving and decision-making skills, supported by ability to effectively analyse information

E8 – Good team player, but with motivation to work on own initiative and to be discreet where required

D4 – Experience of leading and/ or delivering projects

D5 – Skills and experience in coaching and/ or facilitation

D6 – Experience of designing and delivering training

Applications must be made online at myjobscotland.gov.uk

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