Fixed Term until 30 June 2018
The Advice Shop is a free, impartial and confidential service to help the people of West Lothian with a focus to alleviate poverty and to promote inclusion and equality through advice, assistance and advocacy.
As part of a Macmillan Cancer Support funded project, you will be part of the Age & Illness team based at Bathgate Partnership Centre. The project provides a specialist income maximisation service for people affected by cancer receiving treatment through services at the Western General Hospital.
The main function of this role is to provide advice, advocacy and representation for patients, carers and health professionals at the Western General Hospital and to work in partnership with Macmillan Cancer Support to ensure the customer is at the centre of a high quality advice service.
The key duties of this post are:To provide benefits advice and casework services for patients, carers and family members. To prepare, represent and provide specialist welfare benefits casework up to and including advocacy and representation at the Lower and Upper Tribunals. To deliver services by phone, e-mail and in-person at Western General Hospital (or where appropriate other Health and Macmillan environments); and in exceptional circumstances undertake home visits. To undertake one 'duty' session per week within the Advice Shop to help maintain a working knowledge of all benefits, local support organisations and general advice enquiries. To maintain detailed electronic case records of work undertaken and to ensure compliance with quality assurance systems and West Lothian Council policies and procedures. To establish and maintain good working relationships with benefit paying administrations, employment agencies, fuel agencies, and voluntary organisations, which can be utilised by clients and other team colleagues. To liaise with and advise as appropriate those staff from other statutory organisations who make referrals to the service e.g. Community Nurses, Health Visitors, Hospital staff.
The skills and experience you must have are:Educated to HNC level or wide range of benefits experience In depth knowledge of the law and practice relating to social security benefits and tax credits. Experience in providing high quality advice on social security law and practice. Proven ability of regular and effective representation before tribunals. Excellent communication skills. Proven ability to work on own initiative Good time management skills Good information technology skills A pro-active team player
Applications must be made online at myjobscotland.gov.uk
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