Dispatch Manager (ACC)

Scottish Ambulance Service

This vacancy is no longer advertised
Job Description


Inverness, Glasgow or South Queensferry

Salary: AfC Band 8A £40,833 to £49,000 per annum, plus on call

We are seeking to recruit a forward thinking, outcome driven, performance focused leader with patient care, staff welfare, quality and clinical safety at the forefront of their mind, to take on the role of Dispatch Manager within our Ambulance Control Centres (ACC).

The Scottish Ambulance Service responds to around 1.8 million calls for emergency and non-emergency assistance each year and attends nearly 700,000 emergency and unscheduled incidents of which over 500,000 are emergencies. We transfer around 90,000 patients between hospitals each year and respond to over 150,000 urgent requests for admission, transfer and discharge from GPs and hospitals.

Our air ambulance service undertakes around 3,500 missions every year and we co-ordinate delivery of the ScotSTAR Specialist Transport and Retrieval Service for Scotland which transfers 2,300 of the most seriously ill patients to specialised treatment centres across Scotland. Our Patient Transport Service takes over 1.1 million patients to and from scheduled hospital appointments each year.

The Dispatch Manager will contribute to the operational and strategic objectives of the Service, through the efficient management of activities within the Dispatch areas of the ACC, ensuring that a positive patient experience is promoted and that high quality, accurate, safe and effective dispatch takes place, in line with Service standards and expectations. They will develop, implement and monitor performance management frameworks, and ensure that KPIs are met on a daily basis. They will also collaborate with Scottish Ambulance Service senior managers and other key stakeholders, such as emergency service partners and NHS24. Work will include ensuring that the dispatch function during major incidents and business continuity events is planned, prepared for and exercised.

The ideal candidate will possess significant relevant management experience in a critical decision making environment, with at least 3 years experience within a command and control setting. They will possess excellent communication, leadership and influencing skills with the ability to analyse data, make evidence based decisions and deliver patient focussed performance improvement.

Reporting to the Head of Operational Delivery the post will be based at Glasgow, Inverness or South Queensferry Ambulance Control Centre.

As a member of the ACC Senior Management Team the postholder will also be required to support wider ACC activity, including being part of an on call roster.

Further Information

Informal enquiries may be made to Pat O'Meara, National Head of Ambulance Control Centres on 07900 136 841.

How to Apply

To apply for this post, please click the 'Apply Now' button at the top of the vacancy advert and follow the on-screen instructions.

Applicants who successfully submit an application will be contacted via email regarding the outcome of their application. 

It is very important that you check your 'junk' or spam email folders as well as your email inbox. 

Applications must be made online at myjobscotland.gov.uk

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