Business Analyst

Glasgow Caledonian University

This vacancy is no longer advertised

Glasgow Caledonian University has embarked on a transformational journey to become recognised as a "digital University". We are developing technology based solutions to underpin our ambitious 2020 Strategy to develop our digital education environment and expand the use of learning technologies to enhance the student experience, support high-level digital literacy, scale up our online and distance learning offerings, and increase the connectivity of our campuses and communities. The University is a distinctive, inclusive and forward-looking organisation which has evolved from its Glasgow base into an international centre of excellence in higher education with a graduate campus in London and New York .


With some large scale transformative projects now underway, this is an exciting opportunities to join the team and work together to support the transformation to create a digitally-enabled University. The successful candidate will work at our modern campus, which has just undergone a £30 million redevelopment, in the heart of the vibrant and welcoming city of Glasgow.


You will initially support our strategic project to replace our current student information management system (SIMS). Our approach is to work collaboratively with the Academic and Professional Services teams, to understand, document and improve our business processes and to apply lean process design to ensure that our systems and services best support our customer - staff, students and business partners - journey. This is an exciting time to join the team as we look forward to implementing our extensive roadmap of technology-enabling projects.


To be successful you will have a passion for operational excellence and efficiency and really understand the impact that process improvement has on our customers' experience and in supporting business change. You will understand that this is achieved by partnership working with colleagues in Schools and Professional Services and close liaison with project and change management and development teams.


We are looking for a Business Analyst able to demonstrate a successful track record in business and systems analysis using structured methodologies and of implementing third party enterprise information systems. You will be able to document and communicate complex information concepts in non-technical terms to a range of users.


If you are someone who 'thinks outside of the box', is able to prioritise busy and competing workloads and negotiate with and influence colleagues you will be well positioned for this interesting and influential role. At a time of significant digital change for our University you could be part of the team that really makes it happen.


We welcome applications from all suitably qualified candidates committed to promoting equality, valuing diversity and demonstrating living the GCU values.


Applicants must have the continued right to live and work in the United Kingdom to apply for this vacancy.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).

Main purpose of the role

As part of the Strategic Projects Team work with Schools and Professional Services to:

Provide feasibility studies, guidance and cost estimates in order to deliver options for meeting business needs Analyse and document business processes including, for example, 'As-Is' and 'To-Be' business process flows Document workflows and results of business analysis and obtain sign-off on the specifications. Perform analysis on the corporate information requirements to enable improvements in business processes Assist in the preparation and creation of functional specifications Create comprehensive technical specifications Liaise with external bodies or third party suppliers Accountabilites/Responsibilities of the role Facilitate workshops to engage users to gather and document business requirements and solutions throughout the whole project life cycle, translating client requirements into highly specified project briefs Use knowledge and experience to determine the most appropriate design and test processes, providing overall management of their development Identify options for potential solutions and assess them for both technical and business suitability processes ensuring clear ownership resides within the relevant School or Professional Service Department and that the requirements and solution support the University strategic objectives Contribute to the implementation of new systems and processes including identification of solutions and options in relation to systems integration and data migration planning, analysis and design Work effectively with external suppliers. Undertake technical developer/programmer role as appropriate Contribute to the development of an efficient and effective Information Service in consultation with service users and others Comply with monitoring procedures to maintain legal requirements and quality standards Provide investigative and collaborative information for reports and briefing papers Where required, provide direct line management, mentoring, training and guidance including appropriate quality assurance functions to allocated staff to assist in their effective development Project manage small projects In collaboration with the wider business change team, effectively communicate strategy and objectives both within the department and with external stakeholders Understand the business environment and deliver business analysis services in a manner which not only meets agreed levels of service, but is also cost effective, delivering best value. Keep professional knowledge current Work collaboratively with colleagues and teams to share business knowledge and good practice Any other tasks appropriate to the post and in line with Department business needs. Person specification

Educational and/or Professional Qualifications

E1 - Degree or recognised IT/Information qualification and/or equivalent relevant experience

E2 - Able to demonstrate extensive experience in a similar role in a commercial or HE environment

E3 - ITIL or similar quality assurance standard (minimum Foundation level)

D1 - Prince 2 Foundation level / ITIL Practitioner

D2 – Experience in the application of Lean Business Process Design


E4 - Demonstrable successful track record in business and systems analysis using a structured methodology from inception to completion

E5 - Demonstrable successful track record in implementation of third party enterprise information systems

E6 - Possess a comprehensive level of knowledge of information technology, information management and quality systems

E7 - Resource management with the ability to agree priorities and negotiate for resources

E8 - Plan, estimate and track project work at an appropriate level of detail

E9 - Ability to deliver results

D3 - Experience of working in the HE sector

D4 - COBIT knowledge and experience

Skills, Knowledge & Behaviours

E10 - Strong organisational skills with excellent attention to detail

E11 - Ability to document operations and communicate complex information and concepts in non-technical terms to a range of users

E12 - Ability to understand and interpret user requirements and provide appropriate advice and guidance for continuous process improvement

E13 - Confidence to challenge existing work practices and offer ideas

E14 - Ability to work independently and also to contribute to team activities, to prioritise workload and to meet deadlines.

E15 - Excellent interpersonal skills including rational persuasion, negotiation and influencing

Applications must be made online at

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