Location: Cross Campus
Full-time: 35 hours
Temporary until June 2018
Salary: Band D £20,090 - £21,612
The Student Recruitment Team is seeking an appropriately qualified and experienced person to take up the post of Course Adviser. This is a key role which involves working closely with internal teams and external organisations to provide a pre-entry service for prospective students.
The Student Recruitment Team is part of the wider Student Experience team, offering wide ranging support to students at all stages in their college life. Student Experience aim to provide a 'no wrong door' service to our students therefore flexibility in approach to customer service is essential.
Candidates will be educated to HNC/D level in customer service, administration or a related discipline and be able demonstrate appropriate skills and experience. It is essential for the candidate to have an experience in customer focused role, collating and maintaining information, providing information and advice, office administration, record keeping systems & procedures and computer applications.
It is essential for the candidate to have knowledge of a Customer Services Environment, knowledge of information systems and knowledge of FE environment and in particular of issues impacting on students such as course choice, funding and childcare etc.
You will also be required to deliver first line pre- entry information and advice to individuals and have experience in delivering presentation and using CRM. The successful candidate will have excellent interpersonal skills, excellent written and oral communication skills and good numeracy skills. It is essential for the candidate to have a clean driving licence.
If successful, you will join an experienced team which provides pre-entry information and support to prospective students by telephone, email, face-to-face and via Social Media. You will attend internal and external events to promote the college and college courses. You will offer tours of College Campuses and assist individuals to make their college application.
Edinburgh College has four main campuses and the successful applicant may be required to work at any site.
Closing date: 12 July 2017
Applications must be made online at myjobscotland.gov.uk