Contact Centre Agent / Assistant Registrar

East Dunbartonshire Council
Posted

This vacancy is no longer advertised
Job Summary

This vacancy is presently only available to employees of East Dunbartonshire Council and agency workers currently on assignment.

Our customer contact centre provides the first point of contact for customers choosing to contact the Council via the telephone, as a contact centre agent the post holder will handle a variety of customer enquiries and requests for service. Contact centre agents are required to deliver an excellent standard of service in this busy, fast paced environment therefore good communication skills are essential. 

For Part-time and Term-time hours salary will be prorated

 

PVG / Disclosure Scotland

 

The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria

Where the post you are applying for is considered Regulated Work under the Protection of Vulnerable Groups (Scotland) Act, 2007, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.

Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate's first salary payment. 

In specific circumstances the payment could be deducted in instalments from an employee's wages following commencement of employment. Approval in such circumstances will be made by HR Services Lead. 

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee's final salary. 

The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.

 

 

CHARTER OF COMMITMENT


The commitment by East Dunbartonshire Council to job applicants is as follows:

• Individuals will be treated in a polite, friendly and welcoming manner.

• Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.

• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.

• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.

• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.

• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)

• We will advise you of meeting the criteria for interview normally within 3 weeks.

• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.

www.eastdunbarton.gov.uk

Applications must be made online at myjobscotland.gov.uk

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