Customer Service Development Assistant

Aberdeenshire Council
Posted

This vacancy is no longer advertised
Job Description

"Before applying for this job, it is important that you read the Applicant Guidance by clicking on the attachments below. These explain the job role and the type of person we are looking for"

As part of a team, develop and provide support, training and advice to service users on the CRM system. Build processes and develop scripting for the corporate CRM system to deliver improvements and assist the Customer Service Development Officer with maintenance issues including maintaining and continually reviewing the information database held within the CRM database. Assist in the implementation of the CRM vision and Customer Service Strategy, to achieve improved customer service throughout Aberdeenshire.

Provide operational cover on a rota basis to cover business hours

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation

This post requires a Disclosure Check. A confirmed offer of employment and commencement in the post will be subject to the outcome of this check being deemed satisfactory.

This post has a minimum requirement of 1 reference which must be your current or most recent employer.

This position is designated as a Flexible post as detailed on the Worksmart website - http://worksmart.aberdeenshire.gov.uk/

Informal enquiries to Jacque Scott Tel 01467 535892

Applications must be made online at myjobscotland.gov.uk

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