Service Delivery Co-ordinator

North Lanarkshire Council

This vacancy is no longer advertised
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The Anti Social Service within North Lanarkshire provides a responsive and proactive service to residents of North Lanarkshire and we are looking for a dynamic and enthusiastic Service Delivery Co-ordinator to lead this service at key service demand points during evenings and at night-time.

You will be based within Motherwell but will be required to travel and work throughout North Lanarkshire. Working as part of a dedicated night team, you will be operationally responsible to the Assistant Operations Manager to lead a of team of Anti Social Behaviour Officers who provide a front-line service to a wide client group including tenants from local authorities, other tenures and home owners in relation to all aspects of anti social behaviour including responding to call-outs, visiting complainers and offenders and taking appropriate intervention action at the time of the incident as necessary, witnessing anti social behaviour, monitoring noise levels and preparing evidence and taking appropriate action to resolve anti social behaviour.

As part of the holistic approach to tacking anti social behaviour, you will also be involved in other aspects of housing management, including mediation and support, rent arrears prevention and recovery, homelessness and allocations enquiries and estate management.

An SVQ Level 3 / HNC, or equivalent, in a relevant discipline and extended experience, including management/monitoring of budgets, managing and reviewing performance to achieve agreed objectives, staff supervision together with experience of service development is essential.

You must have sound knowledge of housing related legislation together with, knowledge of resident consultation and promoting resident and community activities, IT and report writing skills are also essential for this post.

A current driving licence and access to a car is desirable due to the geographical spread of the workload which will be undertaken outwith normal working hours.

The hours will be flexible to suit demand but you should be prepared to work a back/night time shift from Thursday to Sunday from approx 7pm – 3am or 4am. In return you will enjoy enhanced allowances for working night-time and will be off work for 3 days from Mon-Wed each week.

You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to starting this post.

This post is apply on-line only.
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