Service Development Manager

Aberdeenshire Council

This vacancy is no longer advertised
Job Description

Do you want to be part of an award-winning team that is transforming the way our local authority delivers services in a digital world?

Aberdeenshire Council is looking for a Service Development Manager to join its highly-skilled Digital team. You will work closely with and be a key liaison with stakeholders across the Council and externally, to support the delivery of an exceptional service across the Aberdeenshire area.

This role is a Senior Manager post within our Digital Service and the post-holder will be responsible for the development and effective evolution of our key priorities. The successful candidate will:

• Contribute to and support the development of the Council Digital Strategy
• Lead the implementation of our new Digital Skills Strategy, supporting both our employees and communities, to become more digitally literate
• Lead our Digital Champions initiative to embed digital change within the organisation and work with employees across the organisation to identify innovation
• Lead on how we manage council information and data to achieve better outcomes for the communities we serve
• Lead our effective internal and external communications

You must have a desire to be an integral part of a highly-motivated team and be comfortable in a fast paced environment with an ability to prioritise and manage competing agendas to maintain high standards in service delivery.

The post demands excellent communication skills from a proactive and flexible team-player with the capability to collaborate effectively with a variety of stakeholders, both internal and external to the organisation. You will be able to evidence a capacity to engage positively with peers and customers as well as operating confidently at a national level.

Technical ICT skills are not a requirement of this post, you will instead be someone who understands the benefits digital can bring to our staff and communities. You will be an evangelist for change with a desire to positively impact on the delivery of council services and people within our communities.

Informal Enquiries to: Helen Bain, tel 01467 563068

For more information visit

Recruitment Timeline

Virtual Assessment Centre: W/C 21st August 2017

Interviews: 30 August 2017



Key Competencies required for this Role:


• Politically aware when communicating sensitive information.
• Open and non-judgemental in discussing difficult issues with others
• Presents compelling arguments by understanding and anticipating the agendas of others
• Articulate, persuasive and influential in presenting information formally and informally

Customer Focus

• Supports and promotes a customer focused culture
• Balances customer expectations with both statutory and Council policy and resource limitations.
• Tactfully involves and consults with key stakeholders, listening to their views

People Management

• Openly appreciates and provides positive feedback to teams
• Motivates teams, providing them with clear direction and targets, and works to remove barriers
• Demonstrates trust in others to perform effectively
• Takes responsibility for teams’ performance
• Communicates the Council’s vision, helping staff to identify with how their role supports this

Planning & Managing Work

• Forecasts actions and activities needed to meet the required standards, budgets or timescales
• Forward plans in order to manage risk and/or limit damage
• Challenges recurring barriers to successful delivery, embracing the need for improvement
• Recognises the roles of partner organisations and individuals, allocating tasks accordingly

Analysis & Problem Solving

• Anticipates potential problems, minimising impact through informed forward thinking
• Timeously identifies barriers to effective service delivery and devises solutions to overcome them.
• Encourages others to generate ideas, building commitment, ownership and buy in.

Initiative & Decision Making

• Takes decisions on a wide range of subjects and levels of importance without upward approval.
• Takes considered decisions with long term strategic consequences
• Makes transparent, yet ambitious, difficult or unpopular decisions to achieve outcomes
• Seizes opportunities to achieve results and takes personal responsibility for making things happen

Developing Self

• Recognises own strengths and limitations
• Demonstrates commitment to continuous development
• Actively seeks, and is open to, feedback from others on own performance

Applications must be made online at

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