Business Improvement Manager (Internal) (Temporary)

North Ayrshire Council

This vacancy is no longer advertised
Role Profile




Responsible for programme management of the "Data" workstream of the Digital Strategy and undertake day-to-day management including lead responsibility for planning, delivery and reporting on progress.

To manage a team of subject matter experts to ensure compliance with legislation in relation to Data Protection, Information Governance and Information Security.


Corporate Responsibilities

To manage/deliver the Service in accordance with the Council’s corporate policies and procedures and relevant strategy provision. To manage/deliver the service outcomes, in the most efficient and effective way, that delivers the Council’s Strategic Priorities within the Council Plan and contributes to the production of Directorate Plans. To manage and monitor Capital and Revenue budgets as assigned and contribute to budget development. To lead, or contribute to, the preparation of cross-service business development plans, as required. To ensure the effective management and leadership of employees, where appropriate. To prepare and co-ordinate reports for the Council, its Committees or working parties and to attend these meetings as required. To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

Role Specific Tasks & Responsibilities

Using best practice programme management techniques in association with PRINCE2 (or equivalent) project management disciplines, to develop, deliver, review, report on and update the Data Programme, managing and resolving any risks and other issues that may arise. To develop and deliver internal and external communications plans to underpin the programme. To define and implement an effective governance framework for the programme. To effectively co-ordinate the projects within the programme and their interdependencies. To work closely with IT Services to deliver technology changes to support Information Governance and Digital Services To maintain the overall integrity and coherence of the programme, and develop and maintain the programme environment to support each individual project within it. To manage the programme's budget, monitoring the costs against benefits that are realised as the programme progresses. To facilitate the appointment of individuals to project teams. To ensure that project outputs meet programme requirements and are to the appropriate quality, on time and within budget. To initiate management interventions wherever gaps in the programme are identified. To manage third -party contributions to the programme. To support and challenge the senior managers in their roles and responsibilities relating to the programme. To regularly report progress of the programme to the Head of Service for Customer & Digital To engage with a range of internal stakeholders (including Elected Members and trades unions) and to facilitate progress of the programme. To lead and manage the day to day work of the Project Managers and/or Business Improvement Officers and Information Governance team. To promote and champion a culture of a Agile project Management (light version of PRINCE2 (or equivalent)), Kia Sigma Tools and Techniques and Digital services. To ensure that effective processes are in place to manage requests for Freedom of Information and customer complaints in line with legislative requirements. To provide the lead for GDPR compliance across the Council






Education and Qualifications

Educated to degree level or equivalent in appropriate discipline or relevant work experience.


Information governance/IT Security qualification Lean Six Sigma Green Belt Project Management qualification Application Form Interview


Project Management experience Lean for Six Sigma projects Local Authority Lead Lean Six Sigma projects Application Form References Interview

Specialist Knowledge

Knowledge of IT systems Experience of supporting cultural change Experience of sharing good practice GDPR Freedom of Information Application Form Interview Pre/Post-Interview Check (if appropriate)

Skills and Abilities

Engaging and passionate leader Excellent planning and organisation skills. Ability to seek solutions to problems and deliver results Negotiation skills Experience of motivating and developing teams Experience of change management Highly developed skills to manage competing priorities and deadlines. Effective analytical and investigative skills Ability to manage workloads and delegate effectively


Application Form References Interview


Flexible approach to working patterns and location of working.


Application Form Interview Pre/Post-Interview Check (if appropriate)

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council’s website.




We put our customers first

We understand the bigger picture


Provide excellent customer services Meet and where possible exceed the expectations of internal and external customers. Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these. Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

Take ownership of our own actions and performance. Reflect on the work we do and consider how it could be improved. Have a positive impact on the lives of our customers and their communities. Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver our services

We achieve the best results together

Find new ways to deliver improvements, efficiencies and value for money. Embrace change with enthusiasm and creative ideas. Work together and creatively produce the best outcomes for our customers and communities. Plan all activities with the end goal in mind. Additional Information


For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.

Applications must be made online at

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