Insurance & Claims Defensibility Assistant (Part Time)

North Ayrshire Council

This vacancy is no longer advertised

To assist the Team Manager (Risk and Insurance) in dealing with claims against the Council.


Corporate Responsibilities

To undertake individual role in line with the Council’s Strategic Priorities and in compliance with the Council’s corporate policies and procedures. To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

Role Specific Tasks & Responsibilities

To ensure the accurate recording, investigation and management of a range of claims against the Council. To assist the Insurance and Risk Officer in maintaining the Council's insurance claims management system and to produce standard reports from the system as required. To implement an effective internal claims handling service, requesting and collating information from Council Services and liaising with insurers as required. To provide a prompt and accurate service to customers, Council Services and Councillors, providing advice and assistance in accordance with legislation and Council policies and procedures. To assist the Insurance and Risk Officer in operating procedures to recover uninsured losses from third parties. To assist in the investigation of insurance claims, including site visits to obtain investigation reports. To assist the Team Manager (Risk and Insurance) in maintaining our robust claims defensibility record. This includes the identification of emerging claims areas, fraudulent claims and identifying 'weak links' in business practices. To implement an effective administrative procedure relating to engineering inspections undertaken by the Council's insurer. To provide a general administration service, ensuring correspondence is dealt with promptly. Any other duties as reasonably directed by the Head of Finance or other person acting on his or her behalf.






Education and Qualifications

A NC or SVQ Level 2 or Highers or equivalent. A foundation level insurance qualification. Application Form Interview


Experience of carrying administrative duties in a busy office environment. Experience in the use of IT systems and packages. Experience of handling insurance claims. Application Form References Interview

Specialist Knowledge

Knowledge of insurance matters. Application Form Interview Pre/Post-Interview Check (if appropriate)

Skills and Abilities

Organisational skills. Attention to detail. Ability to prioritise and plan workloads. Communication skills. Proactive approach to working. Application Form References Interview


Ability to handle confidential information in a sensitive way. Ability to travel around North Ayrshire on business.


Application Form Interview Pre/Post-Interview Check (if appropriate)

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council’s website.




We put our customers first

We understand the bigger picture


Provide excellent customer services Meet and where possible exceed the expectations of internal and external customers. Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these. Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

Take ownership of our own actions and performance. Reflect on the work we do and consider how it could be improved. Have a positive impact on the lives of our customers and their communities. Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver our services

We achieve the best results together

Find new ways to deliver improvements, efficiencies and value for money. Embrace change with enthusiasm and creative ideas. Work together and creatively produce the best outcomes for our customers and communities. Plan all activities with the end goal in mind. Additional Information


For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process

Applications must be made online at

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