Social Work Assisant - Service Access

North Ayrshire Council

This vacancy is no longer advertised

Assist in the provision of services within the context of relevant legislation.


Corporate Responsibilities

To undertake individual role in line with the Council’s Strategic Priorities and in compliance with the Council’s corporate policies and procedures. To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

 Role Specific Tasks & Responsibilities

Provide support and advice to service users. Advocate on behalf of service users and other agencies. Maintain records in accordance with procedures and Care First. Provide reports as required. Contribute fully at team meetings in accordance with good team working and service development. Maximise service users income and benefits. Carry out initial assessments with close support and supervision. Undertake training as required. Escort service users to resources as directed.






Education and Qualifications

HNC Social Care OR SVQ Level 3 Social Care or equivalent HNC Social Care AND SVQ Level 3 Social Care or equivalent Application Form Interview


Experience of working with relevant service user group Experience in the formal assessment of service users Application Form References Interview

Specialist Knowledge

A working knowledge of the needs of service users and their carers Knowledge of relevant legislation Knowledge of the assessment / review process Awareness of Welfare Rights Application Form Interview Pre/Post-Interview Check (if appropriate)

Skills and Abilities

Verbal and written communication skills IT Skills Ability to meet deadlines Ability to work under pressure Ability to work as part of a team Ability to work on own initiative Ability to network effectively and build relationships with other agencies Application Form References Interview


Required to join the PVG scheme for this type of regulated work Ability to travel throughout North Ayrshire


Application Form Interview Pre/Post-Interview Check (if appropriate)

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council’s website.




We put our customers first

We understand the bigger picture


Provide excellent customer services Meet and where possible exceed the expectations of internal and external customers. Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these. Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

Take ownership of our own actions and performance. Reflect on the work we do and consider how it could be improved. Have a positive impact on the lives of our customers and their communities. Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver our services

We achieve the best results together

Find new ways to deliver improvements, efficiencies and value for money. Embrace change with enthusiasm and creative ideas. Work together and creatively produce the best outcomes for our customers and communities. Plan all activities with the end goal in mind.

PVG (both)

This post is considered Regulated Work with Children and Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children or protected adults

Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by North Ayrshire Council. Please note, successful candidates will be expected to meet the cost of the relevant PVG check (£59 or £18), which will be deducted in instalments from your wages following commencement of employment. For further information on the PVG Scheme please visit For further details on North Ayrshire Council’s policy please visit


For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process

Applications must be made online at

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