Customer Service Officer - Aberdeen - 12 Month Fixed Term Contract

Royal Bank of Scotland (RBS)

This vacancy is no longer advertised

The Division

We are a bank focused on driving market leading customer service we can be proud of.  We do this by putting the customer at the heart of everything we do, serving the communities in which we operate with the level of professionalism and friendliness that they expect and deserve   We are currently part of the RBS Group trading under the Royal Bank of Scotland brand in England and Wales and the NatWest brand in Scotland. Internally, we refer to ourselves as Future Williams & Glyn Team.

The Requirements

We are looking for Customer Service Officers to work in our branches, people who are passionate about delivering outstanding service every day to all our customers and are looking to develop their skills and build a long term career.

At NatWest our focus is on providing outstanding customer service. We’re looking to recruit passionate people who thrive on providing an amazing customer experience

What you'll do

As a Customer Service Officer in one of our branches you’ll:-

  • Be the first point of contact for our customers coming into the branch
  • Have great conversations, build strong relationships and help our customers with their banking needs.
  • Deliver outstanding service to every customer and help our customers understand the different ways they can bank with us.

And while you’re helping our customers, we’ll help you develop your career.

What you'll bring

A people-person, with the proven ability to deliver outstanding customer service. You'll have great listening skills and the ability to communicate with our customers to help them make the best financial decisions.

You’ll be comfortable using technology and, with training, will also be able to explain to customers the benefits of the different ways to bank with us. You’ll be comfortable working in an environment where you are required to follow regulatory and operational processes which are in place to protect customers and keep their money safe.

You’ll have a desire to continuously develop in the role and will always be looking for opportunities to improve your skills and knowledge

How we'll reward you

You’ll receive a competitive reward package of between £18,191 and £24,255 pa. (pro rata for hours worked)

This comprises a base salary of between £14,553 and £19,404 pa and an additional 25% of your salary as an allowance . You can decide how much you want to convert into value-added benefits through RBSelect, the bank’s flexible programme. You can tailor these benefits to suit your lifestyle with access to things like our retirement savings plans, healthcare schemes, and the chance to buy additional holidays.

On top of this reward package you will participate in a bonus scheme linked to helping our customers and the success of the business.

We also provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support all designed to help you manage and balance your work/life priorities.

For more information please visit our benefits page.


  • Full time hours
  • 12 Month Fixed Term Contract
  • Branch Hours Monday - Sunday 08:00 - 20:00
  • You’ll typically be working during the branches opening hours, including weekends, and your actual working hours will be discussed at your interview

    You’ll also receive a generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked).

    At NatWest, we want everyone to feel welcome. That’s why we want you to know that we will work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help.

    If we do offer you a job, we’ll discuss with you how we can help set you up for success – by making adjustments to your working environment if required.

        If you experience any technical issues when applying for this role, please contact us for assistance.

        As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

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