Careline Adviser, Part Time, Civic Centre, (397.40) CD 27/08/2017, INTERNAL APPLICANTS ONLY

West Lothian Council
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Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

28 hour post, salary pro rata, 17.5% shift allowance – 3 days on 3 days off rolling shift pattern (day shift/back shift/night shift)

Day – 07:00-15:30

Back – 15:00-23:30

Night - 23:00-07:30

If you enjoy talking to people on the telephone and you are able to stay calm and offer reassurance in a variety of situations, sometimes difficult ones, we would like to hear from you. You will be part of the Council’s Careline Team within Customer Services, providing a 24 hour, seven days a week, 365 days a year helpline service to the citizens of West Lothian. We take pride in delivering a speedy and professional response to our customers. We provide a vital link via telecare community alarms for elderly and vulnerable people who may need assistance by calling on the help of a named contact or the emergency services. We also handle all of the Council’s out of hours emergency calls from people throughout the district, e.g. from tenants for housing repairs, anti-social behavior or in relation to potentially dangerous structures.

The successful candidate will need:

Experience of dealing with the public. Excellent verbal communication skills. Be able to use a range of IT software packages with the ability to analyse information and input data accurately and concisely. Some knowledge of working with older/vulnerable clients and external agencies would be advantageous.

Assessment Centre and Interview will take place week commencing 10th September 2017 .

No other dates have been set aside for assessment or interview.

INTERNAL APPLICANTS ONLY

Applications must be made online at myjobscotland.gov.uk

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