Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)
PERMANENT – 36 hours per week Monday-Friday, flexible between 08:00-19:00
Do you like speaking to people and enjoy delivering excellent customer service? Are you confident and outgoing? Do you like to share your knowledge and experience?
If so - please read on:
The Customer Service Centre is the contact centre for West Lothian Council, dealing with e-mail and over 30,000 telephone calls per month. We pride ourselves in the delivery of first class customer service. Working in a busy, challenging environment, you will take inbound calls and enquiries and make outbound calls.
We are looking for outgoing, confident, hardworking and reliable person who wants to succeed in customer services. The post holder will work as a member of a reliable and effective team, managed through the Customer Service Centre. The team are responsible for providing confidential advice to customers and when appropriate, provide a wide range of council and community information to help customers access services, resolve enquiries, request services and deal with any complaints received.
Shortlisted candidates should be available to attend assessment and interview week beginning 10th September 2017. Please note no other dates have been set aside for either assessment or interview.
INTERNAL APPLICANTS ONLY
Applications must be made online at myjobscotland.gov.uk