The Manager will be the lynch-pin of ourorganisation, and ensuring client and customer satisfaction will be an essential part of the manager’s role. S/he will be the Board of Trustees’ executive arm, giving and carrying out guidance from/to the Board and from/to committees, to whom much work is delegated. S/he will be responsible for staffing and organisational matters; the smooth running of the building itself; being an ambassador with funders and other outside organisations, in particular maintaining close communication with Relationships Scotland head office in Edinburgh. Income generation from our building is a new concept and one which is vital to the future of RS-CH: ensuring customer satisfaction will be an essential part of the manager’s role.
 “Customers” are those who pay for room hire or other services. They may be other charitable organisations, or independent counsellors, growing their own practice at what is becoming a counselling hub for Inverness.
ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE
*office management experience including responsibility for staff, budgets and book-keeping, sensitive information, organisational and staff performance, compliance, monitoring and reporting.
*excellent communication skills, including report writing, and the ability to provide written materials for a wide range of audiences and media (especially online)
*communicates clearly with and influences a wide range of people including service users, professions working with families, managers and officials in other organisations, preferably including some public speaking
*committed to equal opportunity practice in all aspects of RS-CH work
*effective leadership, organisational and administrative skills, and commitment to help fulfil the potential of all members of RS-CH
*effective use of IT and knowledge of the opportunities such technology affords. In particular, skilled with MS Word, creating MS Excel spreadsheets and email (as currently used in CH office).
DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE
*experience and knowledge of social media, use of (and perhaps development of) websites, and capable of delivering regular updates
*an understanding of counselling (not necessarily as a counsellor)
*knowledge of the wider sector such as Family Mediation or similar fields, and of Mental Health issues
*knowledge and experience of the strategic development of Third Sector organisations and fundraising
*willing and able to work a mix of mornings, afternoons, evenings
*willing and able to travel occasionally to Edinburgh (normally, one day visits to attend meetings)
*willing to develop own knowledge and skills, and access training
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