Assistant Cluster Manager

Glasgow City Council

This vacancy is no longer advertised
Job Description

Glasgow Life is the charity responsible for inspiring Glasgow’s citizens and visitors to lead richer and more active lives through culture, sport and learning.

At Glasgow Life we believe in the transformational power of the services we provide for the citizens of and visitors to the City of Glasgow. Glasgow Life has a lot to look forward to with the games and festivals of the 2018 European Championships and has a significant role to play in ensuring Glasgow retains its position as the world's 5th sporting city following the "Best Ever" Commonwealth Games. We operate 160 venues across Glasgow including Kelvingrove Art Gallery and Museum, the Emirates Arena, Mitchell Library and the Glasgow Royal Concert Hall. In addition we are proud to be responsible for Celtic Connections, the Glasgow Club and the City’s 32 local libraries. 

As an Assistant Cluster Manager you will:
Assist the Area / General Manager to manage the facilities within the area/venue, monitor and direct all aspects of the operational management of the facilities and staff within your cluster.
Assist in ensuring that all performance, budgets and financial targets set within the sphere of operation of this post are met and ensure that appropriate monitoring and reporting mechanisms are in place and operating effectively.
Assist the Area / General Manager to ensure that the workforce within the cluster is scheduled efficiently and effectively.
Ensuring that all relevant procedures, policies, legislation and industry codes of practice are implemented and ensuring systems are in place to test this.
Work with colleagues across the areas to ensure engagement with the integrated local planning process and ensuring facilities address local needs.
Ensuring that the duties and responsibilities as defined in our Health and Safety policies and procedures are implemented across the service
To be successful in this role you have the following skills and experience:
Previous experience of managerial/supervisory role within a busy leisure service.
Experience of leading and motivating a team of staff providing high profile public services.
Evidence of operating services in a commercial context and managing budgets and exacting financial targets.
Strong verbal and written communications skills
Providing excellent customer care, forward thinker, understands customer needs and expectations.
A flexible approach to working hours is required including working at weekends and evenings.
Analytical and positive approach to problem solving and change
Glasgow Life services are the top performing services delivered by or on behalf of Glasgow City Council. Three of the top four scores for satisfaction are achieved by our services, including Museums and Art Galleries, Libraries and Sport and Leisure Facilities. None of this would have been achieved without the considerable strength of our workforce – building on our commitment to make Glasgow a successful and vibrant city.

Membership of the Protection of Vulnerable Groups Scheme will be essential on taking up appointment

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054.

Packs will be posted out to you within 3 working days of receiving your telephone request.

Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

For further information about working for us please refer to our website Working for us

Applications must be made online at

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