Resource Planning Analyst


This vacancy is no longer advertised

Resource Planning Analyst for our Life and Pensions businesses based in Manchester or Craigforth.

About Capita | Business Unit

We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

Role Detail

Role Title - Resource Planning Analyst

Team - Resource Planning

Reports to - Resource Planning Manager

Location - Manchester or Craigforth

Role summary:

The role holder will be responsible for front office forecasting and planning. You will produce accurate supply and demand forecasts and complete detailed forecast variance analysis to support the Operations area in making optimum use of resources in order to achieve internal and contractual agreed service levels and meet business plans.

Main responsibilities:

  • Produce short, medium and long term plans for front office Operations focusing on both supply and demand drivers. Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations.

  • Undertake ‘planned vs actual' analysis and carry out detailed root cause analysis to provide challenge and improve planning accuracy.

  • Lead and contribute to formal interactions within our best practice Operational Management Framework (OMF) including Mission Control Meetings, Planning/Loading/Variance meetings and Monthly Operating Committee meetings.

  • Ensure planning processes adhere to the OMF and share best practice across the planning community.

  • Provide full impact assessment and advice on business change/projects.

  • Identify and highlight performance/service risks to Operations.

  • Support the business by making and driving recommendations on best use of operational resource, operational efficiencies and leakage opportunities.

  • Support the achievement of revenue targets and both internal and contractual SLAs.

  • Produce actionable performance MI to support operational focus on key metrics.


  • Good understanding of front office resource planning methodologies

  • Must have medium & long term forecasting & capacity planning experience.

  • Good understanding of front office performance metrics

  • Advanced Excel knowledge essential

  • Knowledge of Access

  • Previous experience in a resource planning role

  • Knowledge of workforce planning technologies required, specifically Verint Impact 360 would be an advantage

  • Ability to disseminate large amounts of information, shape into detailed plans and reports and present conclusions

  • Ability to develop strong internal relationships and interact and influence at all levels

  • Self-motivated, flexible and responsive to business needs and changes in priorities and deadlines

  • Personally committed to quality, delivery and improvement

  • Strong communication skills both written and verbal

  • Ability to create reports with high visual impact

  • Strong analytical skills and highly numerate

  • Attention to detail and accuracy

  • Strong organisational, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadline

  • Committed team player

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, pension scheme and access to voluntary benefit options including; child care vouchers, share plan schemes, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

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