A Bar Waiter/Waitress is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.
What will I be doing?
As a Bar Waiter/Waitress, you will be responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations
- Use every possible opportunity to gain knowledge in all areas of bar supervision
- Ensure all tables receive their drinks and food as requested
- Maintain the cleanliness of all equipment used during shifts
- Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times
- Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
- Comply with Company Health and Safety, and Fire Regulations and procedures
- Adhere to the Company disciplinary policy when necessary
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
- Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
- Meet or exceed the monthly drink profit margin target
A Bar Waiter/Waitress serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Customer Service experience in supervisory or above capacity
- A warm personality, attentive and smartly presentable
- Ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in similar role
- Passion for delivering exceptional levels of guest service
What makes Hilton Coylumbridge different?
Hilton Coylumbridge is unique within the Hilton UK brand. Based in the stunning scenery of the Cairngorm National Park. Hilton Coylumbridge is surrounded by beautiful wildlife and countryside and is a gateway to many outdoor activities and pursuits. Whether it's skiing in the winter or mountain biking, kayaking, hill walking, wind surfing in the summer Coylumbridge has it all to offer.
Team members at the hotel have the option of low cost live-in accommodation, the accommodation is situated beside the hotel and all rooms are en-suite. As part of being a team member at Hilton Coylumbridge you will also receive free access to the hotel gym and swimming pool, free meals within the staff canteen, use of the shuttle bus into the local town, Aviemore and are welcome in our onsite Woodshed bar while off duty to enjoy live sport and entertainment.
Team members can use the hotel's ski passes on Cairngorm Mountain for a nominal amount, as well as access to discounts for other local attractions.
Hilton Coylumbridge is situated 33 miles from the city of Inverness which offers trains, buses and an airport with links to the major airports in the UK and also some flights to European airports.
Finally, as a team member of Hilton Coylumbridge you will be rewarded with favourable rates in Hilton hotels around the world using our team member travel program 'Go Hilton'. Giving you the chance to travel the world at discounted rates.
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