As Shift Leader, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise accurate and efficient Reception operations including check in/out procedures
Support Team Members in handling Guest requests and enquires to ensure a positive outcome
Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house property management systems
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow company brand standards
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
Reception Supervisors/Shift Leaders serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in a customer-focused industry
Positive attitude and good communication skills
- Previous reception supervisory experience in a hotel environment
Committed to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own or as part of a team
Competent level of IT proficiency
What benefits will I recieve?
What makes Hilton Coylumbridge different?
Hilton Coylumbridge is unique within the Hilton UK brand. Based in the stunning scenery of the Cairngorm National Park. Hilton Coylumbridge is surrounded by beautiful wildlife and countryside and is a gateway to many outdoor activities and pursuits. Whether it's skiing in the winter or mountain biking, kayaking, hill walking, wind surfing in the summer Coylumbridge has it all to offer.
Team members at the hotel have the option of low cost live-in accommodation, the accommodation is situated beside the hotel and all rooms are en-suite. As part of being a team member at Hilton Coylumbridge you will also receive free access to the hotel gym and swimming pool, free meals within the staff canteen, use of the shuttle bus into the local town, Aviemore and are welcome in our onsite Woodshed bar while off duty to enjoy live sport and entertainment.
Team members can use the hotel's ski passes on Cairngorm Mountain for a nominal amount, as well as access to discounts for other local attractions.
Hilton Coylumbridge is situated 33 miles from the city of Inverness which offers trains, buses and an airport with links to the major airports in the UK and also some flights to European airports.
Finally, as a team member of Hilton Coylumbridge you will be rewarded with favourable rates in Hilton hotels around the world using our team member travel program 'Go Hilton'. Giving you the chance to travel the world at discounted rates.
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