Night Porter - DoubleTree by Hilton Hotel Dunblane Hydro

Hilton Hotels
Posted

This vacancy is no longer advertised
Job Description

A Night Porter with Hilton Hotels & Resorts offers night-hour assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out.

What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?

As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out. A Night Porter contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner

  • Assist Guests with luggage and other requests, as necessary

  • Deliver guest mail, newspapers and express check out bills to rooms

  • Demonstrate a high level of customer service at all times

  • Collect room service/ breakfast cards

  • Assist Night Management with fire walks, and, in case of an emergency

  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required

  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

  • Follow company brand standards

  • Assist other departments, as necessary

Job Requirements
What are we looking for?

Night Porters serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Positive attitude and good communication skills

  • Commitment to delivering a high level of customer service

  • Excellent grooming standards

  • Ability to work on your own and as part of a team

  • Competent level of IT Proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer-focused industry

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What are we looking for?

Night Porters serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT Proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer-focused industry





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