Operations Manager

Freedom Hotels

  • Sector: Hospitality, Catering and Tourism
  • Specialism: Hotel Management
  • Location: Ballachulish and Glencoe
  • £20,000 to £25,000 per annum GBP 20000
  • Hours: Full Time Permanent
  • Contact: Joyce Walker

Crieff Hydro Family of Hotels must be one of the most exciting hospitality businesses at the minute.  Originally one of Scotland’s best known 4* resorts, we’ve now expanded to include a total of 10 hotels across Scotland and the North of England, with ambitions for more. The Ballachulish Hotel and Isles of Glencoe Hotel is part of our portfolio, and we’re making some serious changes.

Over the Ballachulish Hotel and Isles of Glencoe Hotel we currently have 112 hotel bedrooms.  We have a firm commitment to reinvesting in our Hotel and are currently working through a number of improvement projects, the Ballachulish Hotel and Isles of Glencoe Hotel can offer something very special.

We need an Operations Manager.

We are recruiting for a friendly, passionate and professional Operations Manager to work across the hotels to provide excellent customer service and ensure our customers receive the best customer experience. You will be knowledgeable and a creative leader.

You’ll be one of those “think outside the box” types, the type that really want to find ways to inspire loyalty, through ensuring each of our customer receives an outstanding service. How you do this is up to you, but we know through experience that those most successful Operations Managers within our hotels have an innate interest and demonstrable experience in the hotel industry, combined with a genuine passion for keeping up-to-date with market and competitor trends.

They’ll also know how to deliver the consistently high standard of service which our customers expect but also be able throw in that little something extra, something surprising… This person will be an important member of our management team. You will embrace our cultures concerning seasonality, provenance, concepts and creativity - all of these attributes should come together to provide a memorable backdrop to the time our guests spend with us.
You will be a role model for the teams and will lead by example with the ability to motivate the teams and support the General Manager to ensure a great customer experience.

We’re investing in the hotels at the moment so it’s a great time to join us and get involved with the reshaping and delivery of our customers experience.

Top 5 things we want this role to deliver

Continuous development of the operational teams at the Ballachulish and Isles of Glencoe Hotels. With a particular focus on driving our offering through customer service. Ensuring our customers have a great end to end experience.
Support the teams in controlling their operational expenses and explore ways to grow revenue to meet their KPI`s.  
Create a coaching and feedback culture to help them be the best they can be, hosting regular job chats and performance reviews to support ongoing people development.
To WOW our customers and team members with creative and thoughtful ways of working
Carry out regular checks and reviews to ensure the departments are operating within our safe and sound policy. We provide a safe environment for both our teams and customers.
Finally, the skills and experience we’re looking for:

Experience of leading people through business change.
A high level of commercial curiosity, drive and ambition.
Experience in leading and developing teams to deliver a great customer experience
Inspirational leadership skills in both “what” you do and “how” you do it
Coaching and feedback skills.
An analytical operator who has the ability to develop service and standards, who is forward thinking and proactive.
What you’ll get from us 

Here at the Ballachulish Hotel and Isles of Glencoe Hotel we’re offering the chance to work in a friendly, forward thinking company.   We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately.  There’s a competitive pay rate on offer we also give you 28 day's holiday a year, pro rata and our benefits include on-site discounts as well as discounted room rates across our family of hotels.  All of this, in a professional but fun environment that you will enjoy to work in with genuine development and progression opportunities.

We are able to offer temporary live in accommodation to make it easier to relocate if you’re interested in joining us.

Closing date 1st December 2017

Must be available to attend interview on Monday 11th December or Tuesday 12th December.

Candidates applying must be eligible to work in the UK




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