Location: Oban, Lorn & The Isles
Level: Office Based
Job Type: Full Time Permanent
AHFA Contract Administrator, Oban
35 hours per week (Monday - Friday, 9am to 5pm) Permanent
Reports To: Operations Manager
Responsible For : No other staff
To ensure that high levels of administrative, clerical service and support are provided to Argyll Homes for All
To carry out all aspects of office management, office supplies and equipment
To assist in the delivery of services to customers.
Main Objectives of the Post
· The development and implementation of efficient systems of administration and office management in order to provide a high quality working environment and customer service facility.
· The efficient planning and allocation of works to operatives together with arranging and confirming appointments.
To provide administrative and clerical support to all employees of Argyll Homes for All
To deal with day to day customer enquiries in relation to the Company’s services by telephone, email and in writing
To schedule repairs appointments, including access arrangements, by liaison with customers and operatives to ensure an efficient service
To assist the Planned Preventative Maintenance Manager with the dynamic scheduling of repairs and pre-planned maintenance works
To carry out customer satisfaction surveys following completion of works
To ensure data recording, processing, records management and storage systems are in place
To ensure invoices are processed efficiently both for payment and being raised
To deal with queries from operatives in an efficient manner
To book and close works carried out by sub contractors
To provide support with all “domestic” arrangements e.g. visitor hospitality, office supplies,
To comply with the Company's code of conduct and professional standards by behaving in a professional manner at all times.
To ensure all statutory and Company regulations are followed, including Health & Safety, in order to protect customers, employees and the business interests of the Company
To be able to work outside normal working hours when required
No job description can cover every issue which may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those described.
This post requires:
Basic Disclosure Scotland check
Full UK Driving Licence
Access to a vehicle insured for business use
To apply visit the "How to Apply" section of the website, where you will be able to download an application form.
If you cannot access the website, please contact the recruitment team:
For more information, please contact Lee Holness on 01546 605 815
Closing Date: 12 noon on Friday 5 January 2018
Interviews will be held in Oban on 16th January 2018
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