Administrator – Pension & Benefits – 9 mo FTC


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Experienced Pension & Benefits Administrator (9 Month FTC) within HR Solutions

We are currently looking for experienced and highly organised individuals to take up two Pensions & Benefits Administrator roles within our Edinburgh based office for a fixed-term period of 9 months.

Working within a Service Centre environment, these roles are customer service and administration positions that will provide a high quality Pension & Benefits service to our client. The Service Centre is responsible for delivering full Pension & Benefits administration services for a large defined contribution, occupation pension plan.

Working as part of the Pension & Benefits Administration Team, you will have daily interaction with the client, its employees and external vendors. Responsibilities will be varied and involve working within agreed timescales and service level agreements.

The ideal candidate will be already working within a similar Pensions Administrator role (preferably for a Third Party Administrator or an in-house provider) and should possess strong DC or DB pensions administration skills and be able to deal with transactional work and calculations.

You will be team orientated with excellent interpersonal skills and a logical approach to problem solving, as

About the Role

The role requires a combination of pensions experience, familiarity with Service Centre principles and team working skills.

Key duties and responsibilities will include:

  • Support the Pension & Benefits Administration Team by completing a range of administrative tasks and processes, including individual calculations and large scale monthly tasks

  • Working with colleagues to effectively manage the Pension & Benefits dedicated helpline and mailbox, ensuring all tasks are completed within the Service Level Agreement

  • Identifying potential issues and problems and escalate to the Team Leader as they arise

  • Ensuring that activities of the team are accurately documented in user guides, administration guides and flowcharts

  • To operate as an effective team member, assisting others, when required

  • To assist with other administrative tasks, as required

Essential skills & Experience

  • Previous experience working in a DC pensions administration role (DB knowledge would also be beneficial)

  • Demonstrated ability with computer skills including a working knowledge of Word and Excel

  • Proven track record of providing quality customer service in a similar environment

  • Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities

  • Ability to respond to a high volume of queries, ensuring a high attention to detail and accuracy

  • Ability to communicate effectively with clear and concise language verbally and with written correspondence

** Knowledge of Hartlink would be highly advantageous**

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, pension scheme and access to voluntary benefit options including; child care vouchers, share plan schemes, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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