- Contact: Human Resources
- Reference: 120031
As a Customer Experience Lead at McDonalds you will be required to greet and converse with our customers, inviting them into our restaurant with your natural hospitality and enthusiasm. You will assist them whilst impacting positively those special moments and handle any concerns with confidence whilst communicating with the restaurant team.
The experience at McDonalds is changing with our new modern and progressive ordering platforms and we want you to be a part of this exciting time. You will ensure our customers can place their order with ease through our kiosks and table service whilst delivering on their expectations of an outstanding experience at McDonalds.
Ability to work in a fast-paced environment with the customer remaining as your focal priority. Be confident in customer service with a passion for standards and consistency. Value our customers by providing them a stress-free experience which will see them return, whilst gaining job satisfaction through customer loyalty and making a difference to others.
As a Customer Experience Lead you will be required to;
Have a presence and be an enthusiastic character
Be courteous and friendly to our customers with a genuine concern for them
Possess strong communication and engagement skills
Be self-starting using your initiative
Lead by example with strong appearance and hospitality standards
At McDonalds you will work as part of a wider team. The Customer experience is vital to us and we want this to be important to you. You will be confident in your own ability and have the skill to be effective in our restaurant.