Change Manager


  • Contact: Human Resources
  • Reference: 265936

Becoming a CHANGE MANAGER with Capita IT Services in Glasgow

The Change Manager will ensure that all changes to configurations for applications, network devices and other systems providing internal and external services are managed in a controlled manner to reduce the impact to business processes and services. As this is an internal and external consultancy role, some travel to customer sites may be required.

What you will do:

  • Accountable for the development, implementation and ongoing operation of the Change Management policies and processes in line with the Capita Networking Solutions (CNS) customer contracts. Ensuring processes are fit for purpose and continually reviewed and improved.

  • Ensure that all change requests are completed and processed within SLA, categorized correctly and approved by the correct person(s).

  • Pro-actively identify, escalate and monitor any change requests that are in danger of falling outside of SLA.

  • Carry out regular quality checks on the changes raised to ensure documentation and testing has been completed as agreed.

  • Provide regular change performance reports for the Network Operations Director.

  • Identify, implement and maintain a control architecture to ensure that changes to (and Commissioning of) applications, network devices and other systems are managed according to regulatory and / or contractual obligations (including impact analysis, testing plans and regression plans).

  • Chair the weekly Change Approval Board meetings to represent and approve from a technical service perspective.

  • Development of training and awareness programmes specific to Change Management for both CNS and third party staff and also clients.

  • Support Service Delivery Management with relevant and timely information and reports

  • Ensure the change process documentation is regularly reviewed and updated where required.

Your experience will include:

  • ITIL V3 Foundation required

  • ITIL Intermediate modules such as Change Management Practitioner or Service Transition desirable

  • Previous Change Management experience.

  • Networking background desirable

  • ISO20000 awareness. Exposure desirable

  • Knowledge of Wide Area Networks (WAN) / general networking.

About Capita IT Services

Capita Networking Solutions are part of our IT Services business, and we specialise on connecting businesses worldwide. We're the UK's leading network integrator and joining us you'll build, integrate and manage some of the most advanced networks and ISP services for our clients. We have an unparalleled track record in delivering and supporting complex connectivity requirements across Wide Area Networks (WAN), Local Area Networks (LAN) and Wireless technologies, and we excel at delivering voice network services, unified communications and collaboration services.

Capita IT Services are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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