About the Role
The End User Computing (EUC) 3rd Line Support Team Leader will report to the Senior Service Manager within EIS and will be responsible for the support team who provide support to our three partner organisations on all aspects of End User Computing including Active Directory, Build creation and management, patching and software packaging and deployment. They will manage the workload of the team and will be responsible for the people management of the team members. This is also a hands-on role and the Team Leader will take on the more complex support tasks and will manage the proactive monitoring of the End User Computing environment.
You will initially work as part of the project team to create and roll out a Win10 build and new laptops to Skills Development Scotland and will, in the future, work with project teams to implement new or improved services in the End User Computing space.
The role will be based in SDS office in Glasgow although by exception there may be travel required within Scotland in support of local roll out or ongoing issues.
Skills Development Scotland is the national skills body supporting the people and businesses of Scotland in building highly productive workplaces through the development of skills across the range of industry sectors. SDS plays a key role in driving forward Scotland's economic future through their delivery of the Scottish Government's economic and skills strategy. SDS helps the skills and learning system to better respond to the needs of the economy and help individuals benefit from a variety of learning and skills development opportunities.
The successful candidate will be educated to HND or SCQF Level 8 in an IT related subject or have comparable work experience in an IT environment. In addition you will have experience of managing/supervising a small team as well as hands on experience of supporting End User Computing environments. It is essential that you have a flexible and pragmatic approach and do not allow process to block progress. You will enjoy working as part of small, friendly and dedicated team committed to delivering a quality product to our end users.
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