Senior IT Support Engineer

North East Scotland College
Posted

  • Location: Aberdeen
  • £34,593.50 to £39,351 per annum, Support Grade 9
  • Hours: Full Time
  • Contact: Please see description
  • Reference: NES00138

Job Advertisement

Senior IT Support Engineer (Ref. No. A744)
Full Time/ Permanent/ Aberdeen City Centre Campus
Salary: £34,593.52 - £39,350.98 per annum


The post of Senior IT Support Engineer has responsibility for ensuring that a customer focused IT support service is delivered while taking ownership of operation and maintenance of all College IT systems and infrastructure. They will act as an escalation point for technical queries from team members or other departments.

Reporting to the IT Operations Team Manager, the Senior IT Support Engineer will take ownership of system maintenance, upgrades and testing while working closely with business units who use those systems to understand requirements.

The successful candidate should have a HND in a Computing related subject and have experience of working in a 3rd line technical team; providing high quality IT services and managing and prioritising individual workloads.

Applicants must have excellent communication and presentation skills and have strong problem solving and analytical skills.


The closing date for applications will be 27 June 2018.

Person Specification

(Criteria marked * are desirable, all others are essential)

 

 

JOB TITLE: Senior IT Support Support Engineer

 

 

QUALIFICATIONS

 

Evidence of commitment to continuous professional development. HND in Computing related subject. *ITIL Foundation/Intermediate certification. *Membership of professional bodies.

 

 

EXPERIENCE

 

Experience of working in a 3rd line technical team. Experience of providing high quality IT services. Experience in managing and prioritising individual workloads.

 

 

KNOWLEDGE

 

A strong technical knowledge of contemporary IT technology including Windows server Operating Systems, networking technologies Active Directory and infrastructure hardware. Working knowledge of the components of an effective IT service. Ability to understand and interpret user requirements. Experience of contractor and supplier relationships. The ability to understand user requirements.

 

SKILLS

 

Communication and presentation Problem solving and analytical skills. Good organisational skills. Effective negotiating, listening and influencing skills. Teamworking and collaborative skills.

 

 

PERSONAL QUALITIES

 

Self-motivated. Committed to customer service and quality improvement. Meticulous and organised. Articulates information clearly. Determined and resilient. Ability to relate to people and develop positive working relationships.

 

 

ADDITIONAL REQUIREMENTS

 

Commitment to collaborative working to ensure the best possible services to students, internal customers and external stakeholders Commitment to College vision and values Commitment to equal opportunities Able to travel between College sites on a regular basis Ability to work as needed to meet the demands of the post

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