Relief Switchboard Operative

NHS Orkney

  • Contact: Human Resources
  • Reference: NO19861

A vacancy has arisen for a Relief Switchboard Operative to provide essential cover to facilitate prompt communications in response to internal and external callers/visitors via the Hospital switchboard and in person. As the Relief Switchboard Operative you will play a crucial role in NHS Orkney's response to requests for medical assistance, including major emergencies, occurring both within the hospital and elsewhere in the county. You will also monitor internal and external alarm systems and perform mailroom duties. You will have a professional telephone manner, and must be able to take initiative when assessing calls and situations, dealing with them efficiently and effectively. You will have excellent communication and interpersonal skills, and be able to work unsupervised in a busy and pressurised environment. You will be IT literate, and preferably hold an ECDL qualification or have equivalent IT knowledge. Flexibility and availability at short notice are essential criteria for this role. Experience of operating a telephone system and experience of working in a customer service environment would be desirable.

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