ACHA Repairs Officer, Mid Argyll

Argyll Community Housing Association
Posted

  • Contact: Recruitment
  • Reference: REP_OFF_0718

Please note that CVs are not accepted. To apply, you must submit an application form which is downloadable from the ACHA website.

The post will close at 12:00pm on Friday 27th July 2018.

Repairs Officer, Investment and Regeneration Team

Reports to: Repairs Manager

Responsible for: No other staff

Job Purpose

To deliver property maintenance services to tenants and other customers.

Main Objectives of the Post

To deliver the most effective repair and maintenance of properties and assets owned or managed by the Association in line with the organisation’s policies and procedures

To ensure that the Association maintains high levels of customer service and satisfaction in all aspects of property repairs and maintenance

To support the involvement and participation of tenants and other customers in the development of the Association’s services and activities

To ensure that positive outcomes in relation to the Scottish Social Housing Charter are achieved

To ensure a high standard of site supervision during the delivery of the Association Investment program

To ensure that Key Performance Indicator targets and Statutory Obligations are met

To contribute to the continuous improvement of the Association’s services

Services

Ensure that the Association provides effective systems and procedures for property repairs and maintenance

Undertake effective property maintenance and annual inspections including factored blocks

Contribute to the development and implementation of the Association’s Investment Programme

Contribute to ensuring that contractors meet the Association’s Performance Standards

Deal effectively and quickly with sub-standard performance from contractors

Contribute to monitoring and reporting on all property maintenance and repairs activities, including budgetary monitoring

Assist in validating technical related recharges for tenants and other customers

Carry out site supervision of investment and regeneration programmes

Ensure that the requirements of the Scottish Social Housing Charter are met

Carry out appropriate consultation as required by legislation and to deliver the outcomes of the Scottish Social Housing Charter

Ensure that external and internal key performance targets are met

Ensure Customer Complaints are dealt with effectively in line with policy

Contribute to the development, production and implementation of Association policies, procedures and strategies.

Deputise for the Repairs Manager as required

Other

Provide support to local community groups and tenant associations

Attend meetings out with normal office hours when required

Represent the Association externally, as and when required, for example court appearances, external contractor meetings, forums

Comply with and promote the Association's Vision and Values, Code of Conduct and professional standards by behaving in a professional manner at all times.

Ensure all statutory and Association regulations are followed, including Health & Safety, in order to protect customers, employees and the business interests of the Association

No job description can cover every issue which may arise within the post at various times and the postholder is expected to carry out other duties from time to time which are broadly consistent with those described.

Please visit the recruitment section of the ACHA website to download the full person specification. This will tell you the essential and desirable criteria required for this post.

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