FTC Experienced Pension & Benefits Administrator x 2


  • Contact: Human Resources
  • Reference: 275301

Experienced Pensions & Benefits Administrators (6 month FTC) with HR Solutions:

We are seeking individuals with a strong DC administration background and a minimum of 2 years' experience within Defined Contribution (DC) pension administration to take up two fixed-term opportunities within our Edinburgh office.

The ideal candidates will be already working as Pensions Administrators within the Pension's industry (preferably for a Third Party Administrator or an in-house provider) and will work on a variety of tasks such as regular DC processing work, calculations and assisting with additional projects.

Our Shared Service Centre is responsible for delivering full Pension & Benefits administration services for a large defined contribution, occupation pension plan. Working as part of the Pension & Benefits Administration Team, you will have daily interaction with the client, its employees and external vendors. Responsibilities will be varied and involve working within agreed timescales and service level agreements.

What you will do:

  • Carry out all aspects of pension administration, such as maintaining accurate records for the members in the schemes, calculating benefits, providing information to scheme members and assisting with ongoing large scale project work. This includes a GMP reconciliation and a Change to Default Fund exercise.

  • Contribute to a process of continual service improvement; generating efficiencies for Capita and better working practices for client and pension scheme members.

  • Deliver upon client SLA's and provide a first class Pension & Benefits Administration service and contribute to the client dedicated helpline and mailbox

  • Participate in regular meetings and daily interaction with the Team Leader and other members of the team

  • Escalate client/member queries to Team Leader, where required, ensuring a timely investigation and response are provided.

  • Assist Team Leader, as and when directed, with tracking of trends in volumes and enquiry types.

Your skills & experience will include:

  • Detailed knowledge of Defined Contribution Occupational Pension Schemes.

  • Minimum of 2 years with a real DC (Occupational Schemes) focus.

  • Knowledge of the flexibilities introduced following the 2015 pension freedoms

  • Good working knowledge of using MS Word and Excel

  • Proven track record of providing quality customer service in a similar environment

  • Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities

    **Knowledge of Flex Benefits administration/ Defined Benefit Occupational Pension Schemes would be advantageous, although not essential**

About HR Solutions

Capita HR Solutions helps employers to maximise the performance of their HR functions from core transactional services, through to complete organisational transformation. We meet the HR service needs of our clients by listening to the challenges they face and working with them to create an approach that suits their business, culture and people. From simple transactional services through to organisational transformation, we use a flexible approach to maximise the performance of HR functions and drive greater efficiency for businesses. Join us here and you'll be transforming HR operations around the country.

HR Solutions are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday (rising to 27 with length of service, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact Claire.miller@capita.co.uk for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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