FTC Pension & Benefits Administrator


  • Contact: Human Resources
  • Reference: 275294

Becoming a Pensions & Benefits Administrator (6 month FTC) with HR Solutions:

Working within a Shared Service Centre environment, this role is a customer service and administration position that will provide a high quality Pension & Benefits service to our client. The Service Centre is responsible for delivering full Pension & Benefits administration services for a large defined contribution, occupation pension plan. Working as part of the Pension & Benefits Administration Team, you will have daily interaction with the client, its employees and external vendors. Responsibilities will be varied and involve working within agreed timescales and service level agreements.

We are seeking someone with a good general administration background and a minimum of 1 years' exposure to Defined Contribution (DC) pension administration. While you will be involved in straightforward day-to-day processing tasks, there is the opportunity to become involved in more complex work should you have the aptitude for it. This position will be until the end of 2018.

What you will do:

  • Support the Pension & Benefits Administration Team by completing a range of administrative tasks and processes, including individual calculations, monthly tasks, system updates and providing information to scheme members.

  • Work with colleagues to effectively manage the Pension & Benefits dedicated helpline and mailbox, ensuring all tasks are completed within the Service Level Agreement

  • Identify potential issues and problems, escalating to the Team Leader as they arise

  • Ensure that activities of the team are accurately documented in user guides, administration guides and flowcharts

  • Operate as an effective team member, assisting others, when required

  • Assist with other administrative tasks, as required

    Your skills & experience will include:

  • At least 1 years' Background experience in relation to Defined Contribution pension scheme administration
  • Demonstrated ability with computer skills including a good working knowledge of Word and Excel
  • Proven track record of providing quality customer service in a similar environment
  • Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities
  • Ability to respond to a high volume of queries, ensuring a high attention to detail and accuracy
  • Ability to communicate effectively with clear and concise language verbally and with written correspondence

About HR Solutions

Capita HR Solutions helps employers to maximise the performance of their HR functions from core transactional services, through to complete organisational transformation. We meet the HR service needs of our clients by listening to the challenges they face and working with them to create an approach that suits their business, culture and people. From simple transactional services through to organisational transformation, we use a flexible approach to maximise the performance of HR functions and drive greater efficiency for businesses. Join us here and you'll be transforming HR operations around the country.

HR Solutions are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday (rising to 27 with length of service, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact Claire.miller@capita.co.uk for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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