- Sector: Hospitality, Catering and Tourism
- Specialism: Hotel Management
- Location: Glasgow
- Hours: Full Time
- Contact: Human Resources
- Reference: HOT05JTX
A Night Porter with Hilton Hotels & Resorts offers night-hour assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out.
What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out. A Night Porter contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Assist Guests with luggage and other requests, as necessary
Deliver guest mail, newspapers and express check out bills to rooms
Demonstrate a high level of customer service at all times
Collect room service/ breakfast cards
Assist Night Management with fire walks, and, in case of an emergency
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Follow company brand standards
Assist other departments, as necessary
Night Porters serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT Proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer-focused industry
We'll offer you a competitive benefits packages which includes structured career progression opportunities including access to Hilton University, stakeholder pension scheme, optional healthcare, memberships to the Hilton Honours with access to discounted hotel stays worldwide, discounted health club membership, free meals, a wide range of retailer discounts through Hilton marketplace.
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