- Sector: Social Services, Housing and Childcare
- Specialism: Adult Care, Adult Social Work, Child Care
- Location: Dalry
- £9.97 to £10.91 per hour, Grade 5
- Hours: Part Time
- Contact: Please see description
- Reference: NAY04213
To deliver efficient and effective support to the Housing Services TeamKEY TASKS AND RESPONSIBILITIES
Corporate ResponsibilitiesTo undertake individual role in line with the Council’s Strategic Priorities and in compliance with the Council’s corporate policies and procedures. To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.
Role Specific Tasks & ResponsibilitiesRecord and resolve enquiries/complaints from customers escalating where necessary. Accurately enter and retrieve data from a range of computerised or manual systems and adhere to the General Data Protection Regulations where appropriate. Produce various letters, correspondence and reports. Filing, photocopying, faxing, scanning and processing correspondence and providing administrative support to other areas of the Service as required. Participate in cover for others/cover in other offices where required. Work towards defined performance targets and assist Housing Services in achieving both team and Service performance indicators. Deal directly with queries from colleagues and customers who may be either internal or external, through appropriate communication. Undertake all relevant training to ensure continuous professional development. Cash collection duties and manage the petty cash for the service. Schedule appointments for inspections/joint inspection of void properties ensuring that operational targets are met and systems are maintained with accurate and up-to-date information at all times. Contact tenants who are in arrears with rent and negotiate repayment arrangements. Process applications for housing to the North Ayrshire Housing Register and carry out housing prospect interviews with applicants. Provide new tenants with legal documents at the start of their tenancy and explain tenancy rights and responsibilities and assist them with claims for Universal Credit or Housing Benefit.
ESSENTIAL / DESIRABLE CRITERIA
Education and Qualifications3 standard grades, of which one must be English or Mathematics or equivalent OR equivalent experience HNC or SVQ 3 in housing /administration/ customer service or equivalent Application Form Interview
ExperienceCarrying out administrative duties Working to tight deadlines Dealing with customers Use of IT systems and Microsoft packages Financial Management systems Working in social housing Application Form References Interview
Welfare Reforms, particularly Universal Credit Application Form Interview Pre/Post-Interview Check (if appropriate)
Skills and AbilitiesCustomer care skills Organisational skills Attention to detail Ability to work with minimal supervision Ability to work as part of a team Ability to prioritise and plan workloads Written and verbal communication skills Problem solving skills Proactive approach to working Application Form References Interview
OtherAbility to travel throughout North Ayrshire
Application Form Interview Pre/Post-Interview Check (if appropriate)
Staff Values & Behaviours
North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.
Further information on how to complete behaviour based application form questions is available on the Council’s website.
We put our customers first
We understand the bigger picture
Provide excellent customer services Meet and where possible exceed the expectations of internal and external customers. Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these. Know how the work we do fits into the overall performance of the Council.
We take pride in the jobs we do
We are ambitious for our communityTake ownership of our own actions and performance. Reflect on the work we do and consider how it could be improved. Have a positive impact on the lives of our customers and their communities. Push the boundaries to help our customers and communities realise their potential.
We all look for better ways to deliver our services
We achieve the best results togetherFind new ways to deliver improvements, efficiencies and value for money. Embrace change with enthusiasm and creative ideas. Work together and creatively produce the best outcomes for our customers and communities. Plan all activities with the end goal in mind. Additional Information
The successful candidate will work 3 days one week and then 2 days the next week
For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.
Applications must be made online at myjobscotland.gov.uk
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