Clerical Assistant (Part-Time)

North Ayrshire Council

  • Location: Saltcoats
  • £8.75 per hour, Grade 3
  • Hours: Part Time
  • Contact: Please see description
  • Reference: NAY04119

Role Profile

This role works within North Ayrshire Health and Social Care Partnership. Working in partnership (North Ayrshire Council, NHS Ayrshire & Arran, Third Sector Interface North Ayrshire and Scottish Care) we are joining up community-based health and social care services in North Ayrshire – we are delivering care together.


Our vision is that all people who live in North Ayrshire are able to have a safe, healthy and active life.


Our values are respect, innovative, care, honesty, person-centred, inclusiveness, efficiency



To provide clerical support to a busy team working with the Throughcare Team to provide support to young people leaving care covering a range of tasks including general office duties and inputting to computerised systems.



Corporate Responsibilities

To undertake individual role in line with the Council’s business objectives and in compliance with the Council’s corporate policies and procedures. To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

Role Specific Tasks & Responsibilities

Liaison with internal and external agencies and direct liaison with managers. Entering and retrieving data from a range of computerised or manual systems, maintaining confidentiality and sensitivity where appropriate. Compiling information, producing statistics and completion of checklists. Providing an high standard of admin support Deal directly with queries from colleagues and customers who may be either internal or external through various methods of communication. Filing, photocopying, faxing and processing mail. Provision of a high level of customer focussed telephone and reception. Ordering supplies and processing invoices Comply with confidentiality, IT and data protection guidelines Deal with cash in according with North Ayrshire Council's Financial Procedures. Work with a variety of people in a non-judgemental manner







Education and Qualifications

Standard Grade qualifications at level 3 or above in Maths, English and Business Administration or equivalent Relevant vocational qualification (eg. SVQ Level 2 or equivalent) Application Form Interview


Experience of working in a busy office environment. Experience in the use of Microsoft Office Packages Experience of Customer Care Experience in the use of electronic procurement system Cash handling and recording Producing statistics and analytical information/reports Previous experience within a Social Services setting Application Form References Interview

Specialist Knowledge

Knowledge of working within I.C.T. Security and Data Protection guidelines. Knowledge of Social Services Knowledge of Social Services Carefirst System. Application Form Interview Pre/Post-Interview Check (if appropriate)

Skills and Abilities

Communication skills Customer Service skills Interpersonal skills Attention to detail Typing/Word processing skills Organisational Skills Takes and follows instruction Works well as part of a team Adheres to confidentiality Non Judgemental Professional Manner


Application Form References Interview


Willing to undertake additional training Ability to travel throughout North Ayrshire.


Application Form Interview

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council’s website.





We put our customers first

We understand the bigger picture


Provide excellent customer services Meet and where possible exceed the expectations of internal and external customers. Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these. Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

Take ownership of our own actions and performance. Reflect on the work we do and consider how it could be improved. Have a positive impact on the lives of our customers and their communities. Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver our services

We achieve the best results together

Find new ways to deliver improvements, efficiencies and value for money. Embrace change with enthusiasm and creative ideas. Work together and creatively produce the best outcomes for our customers and communities. Plan all activities with the end goal in mind. Additional Information


For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process

Applications must be made online at

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