PSO Coordinator


  • Contact: Human Resources
  • Reference: 281171

JOB TITLE: PSO Operations Coordinator

Salary: £20,000 per annum


Job Purpose

The main responsibility will to be support the Project Managers in administration of contractual requirements on Service Level Agreements financial and commercial within our Airports Environment Heathrow Gatwick Stanstead

Key Responsibilities

You may be called upon to undertake all or some of these activities as required

Provides detailed guidance on project management processes, procedures, tools and techniques.


Liaise with colleagues including Project Managers, Engineers Team leaders to ensure work is scheduled according to SLA requirements customer needs and Resourcing levels

From supplied planning and actual data, uses spreadsheet and project management software to set up detailed work breakdown structures and project networks. Produces planned and updated project and summary reports, including cost breakdowns and summaries.

Maintains programme and project files. Services project control boards, project assurance teams, and quality review meetings.




Background / Qualifications

GCSE English Maths (or equivalent) Previous Administration experience , Ability to work on own initiative with limited supervision

Pro-active & enthusiastic Displays honesty and Integrity





Progress Reporting

Proficient in

Methods and techniques for reporting progress and financial conformance against an agreed plan.

Programme Management

Familiar with

Principles, methods, techniques and tools for the effective management of a programme of projects and related activities through to the successful achievement of planned business benefits.

Presentation Techniques

Familiar with

Methods and techniques for delivering effective presentations.

Corporate, Industry and Professional Standards

Aware of

Specific standards associated with the IT practitioner's current role. Examples: health and safety standards, departmental programming and accessibility standards, organisational network performance standards, service desk procedures, corporate quality and change management processes,

Professional Profile

Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.

Influences team and specialist peers internally. Influences customers at account level and suppliers. Has some responsibility for the work of others and for the allocation of resources. Participates in external activities related to own specialism. Makes decisions which influence the success of projects and team objectives.

Performs a broad range of complex technical or professional work activities, in a variety of contexts. Investigates, defines and resolves complex problems.

Business Skills
Selects appropriately from applicable standards, methods, tools and applications. Demonstrates an analytical and systematic approach to problem solving. Communicates fluently orally and in writing, and can present complex technical information to both technical and non-technical audiences. Facilitates collaboration between stakeholders who share common objectives. Plans, schedules and monitors work to meet time and quality targets and in accordance with relevant legislation and procedures. Rapidly absorbs new technical information and applies it effectively. Has a good appreciation of the wider field of information systems, their use in relevant employment areas and how they relate to the business activities of the employer or client. Maintains an awareness of developing technologies and their application and takes some responsibility for personal development.

Additional Information



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