Casual Conference and Banqueting Shift Leader (Wine Service) - Hilton Glasgow Hotel

Hilton Hotels
Posted

  • Contact: Human Resources
  • Reference: HOT05P2K

Job Summary

What will it be like to work for Hilton?
Our teams deliver exceptional hospitality experiences to our Guests every day & their contributions are at the core of our success. We're committed to helping our teams 'Thrive@Hilton', to ensure we're our best self, every day.

What will I be doing?

As a Conference and Banquet Team Leader, you are responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. A Conference and Banquet Host will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Welcome guests in a polite and friendly manner
  • Coordinate seating for customers
  • Up-sell with latest departmental incentives
  • Manage Conference and Banquet set-ups
  • Manage guest queries in a timely and efficient manner
  • Comply with company brand standards
  • Strive to achieve departmental targets as part of the team
  • Ensure cleanliness of work areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Comply with local licensing laws
  • Assist other departments wherever necessary and maintain good working relationships
  • Be environmentally aware
What are we looking for?

A Conference and Banquet Captain serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Conference & Banqueting and/or industry experience
  • Knowledge of Food Hygiene Regulations

Contract - Casual (Hours as & when required)

Salary - £8.27 per hour





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