Customer Service Consultant


  • Contact: Human Resources
  • Reference: R002203176


We’re not like a bank. We’re not like any other call centre, either. We’re a building society. So we’re building our ‘society’ with a strong sense of community and a collective belief that we’re all here to help each other.

A starting salary between £16,000 - £18,000,depending on your previous experience, which will rise by at least £500 when you’ve successfully completed your probation, you'll enjoy a 35 hour contract, with flexible shift patterns between 8am and 8pm, 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme.

Who we're looking for

We think the world is a better place when everyone is supported to make the right choices. That’s where you come in. As a Customer Services Consultant, you’ll be making our customers’ lives easier and helping them make the big decisions for their future.

What you'll be doing

You’ll be doing more than just communicating. You’ll be using your in-depth knowledge of the Mortgage function - and wider business - to make accurate recommendations for each individual case.

Your responsibilities will include:
- Handling a range of inbound calls
- Applying your expertise to advise our customers
- Efficiently resolving customer queries
- Ensuring our PRIDE values are applied
- Escalating dissatisfied customers when needed

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