Assistant In Room Dining Manager - Waldorf Astoria Edinburgh - The Caledonian

Hilton Hotels

  • Contact: Human Resources
  • Reference: HOT05RU5

Job Summary

The stories begin here at Waldorf Astoria Edinburgh – The Caledonian

Waldorf AstoriaEdinburgh – The Caledonian, known locally as the Caley, was built in 1903 andis one of Edinburgh's most significant landmarks. Standing proudly at the WestEnd of Princes Street, this former Victorian railway building hotel nestles inthe shadow of Edinburgh Castle and its reputation for style and excellence hasattracted international visitors and notable personalities for over one hundredyears.

Click on to view ourhotel video

In Room Dining - An In Room Dining Assistant Manager is responsible for assisting withmanaging room service operations to deliver an exceptional Guest experiencewhile training staff, optimising sales, and controlling costs.

Why join WaldorfAstoria Edinburgh – The Caledonian as Assistant In Room Dining Manager?

  • It's your world– Your next rolecould be as a Team Leader or Supervisor, or why not move into a differentdepartment like Front Office, Accounts or Human Resources in over 100 differentcountries
  • Personal Development programmesfor every level
  • Working in an environment wherecreativity is highly appreciated
  • Yearly team outings
  • Do not forget a competitivestarting salary
  • Service charge and tips
  • 28 days holidays including bankholidays (increasing yearly)
  • Complimentary meals on duty anduniforms provided
  • Worldwide travel perks - up to 30nights at discounted rates over 5,000 properties in more than 100 countries and50% Food & Beverage discounts
  • Industry leading benefitsincluding contributory pension scheme, discounted dental and health cover, andhigh street discounts

We look forward to explaining indetail the range of excellent benefits that you would expect from a globalhotel organization like Hilton.

What will it be like to work for Waldorf AstoriaHotels & Resorts?

Waldorf Astoria provides gueststhe exceptional environment and the personalised attention of True Waldorf Servicethat creates a singular experience.  Ifyou understand the value of personalised attention and know how to treat eventhe most extraordinarily different experiences with the same rich level ofcustomer service, you may just be the person we are looking for!

What will I be doing?

As an Assistant 'IRD' Manager,you is responsible for assisting & deputising for managing room service operationsto deliver an exceptional Guest experience. You will also be required tomanage, train, and develop team members and optimise sales and control costs.

  • Provide effective leadership tothe Room Service teams to ensure targets are met and exceeded both for thehotel and individual development

  • Ensure compliance of brandstandards

  • Evaluate guest satisfactionlevels with a focus on continuous improvement

  • Aware of trends and propose ideasto build the range and quality of Food and Beverage

  • Optimise sales and contain costs,identifying any areas for action

  • Set achievable budgets and othershort- and long-term functional goals

  • Maintain consistent communicationwith Training and Development department to ensure teams at all levels aretrained and developed through the use of structured training calendars

  • Maintain strong internal controlenvironment and compliance to hotel/company policies and procedures

What are we looking for?

An Assistant'IRD' Manager serving Hilton brands is always working on behalf of our Guestsand working with other Team Members. To successfully fill this role, you shouldmaintain the attitude, behaviours, skills, and values that follow...

  • Previousexperience in a similar role

  • Effectivemanagement skills

  • Negotiation andinfluencing skills

  • Positive attitude

  • Ability to workunder pressure

  • Previousexperience managing payroll, budgets and forecasting

  • Commercial andindustry knowledge

  • Genuinely friendly and caring

  • Ambitious and hard working

  • Good communication and excellentgrooming standards

Our teams deliver exceptionalhospitality experiences to our Guests every day & their contributions areat the core of our success. We're committed to helping our teams'Thrive@Hilton', to ensure we're our best self, every day.

Our benefit programmes help to build a strong foundation to achieve this...

BODY - Webuild a strong foundation for health & well being...
Retirement plan, life assurance, healthcare cash plan, dentalinsurance & eye care
MIND - Weseek lifelong learning & meaningful leadership...
Childcare vouchers, CMP & CAP, AXA employee assistance programme
SPIRIT - Wedare to dream & connect with purpose...
Team member room rates globally, perks at work package

We are Hilton, We are Hospitality!

Contract – Permanent (39hrs per week)

Salary - £19k per annum + Hilton perks &benefits programme

Looking forwardwelcoming you to our hotel.

In line with the Asylum and Immigration Act 1996, we require allapplicants to have the eligibility to live and work in the United Kingdom.Documentation will be required at interview stage

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