ACHA Welfare Rights Officer, Helensburgh & Lomond

Argyll Community Housing Association

  • Sector: Housing
  • Location: Helensburgh
  • £22,656 to £26,653 per annum, Various benefits including pension and health scheme
  • Hours: Full Time Permanent
  • Contact: Recruitment
  • Reference: WRO_1118

Please note that CV's are not accepted. To apply, you must submit an application form which is downloadable from the ACHA website.

The post will close at 12 noon on Friday 7th December 2018.

Welfare Rights Officer, Helensburgh & Lomond

Reports to:                           Regional Manager

Responsible for:                 No other staff                                                                  


Job Purpose

To provide Association tenants with information, advice, advocacy services and support on welfare reform and benefit changes allowing them, where possible, to improve their financial circumstances through an uptake of welfare benefits.


Main Objectives of Post

To deliver an income maximisation service for our tenants by assisting with the claiming of welfare benefits. 

To work in partnership with colleagues to identify tenants in need of benefit advice including those in debt to the Association.

To provide accurate and timely information to the Housing Management Team to enable monthly and quarterly reports on the project outputs to be prepared.


Principal Duties


Prepare full financial assessments for tenants, including assistance with completing and submitting benefit claims where appropriate through:-

·  Conducting office or home visits with tenants and their families

·  Providing advice and guidance on welfare benefits tailored to the individual needs of customers.

·  Promoting of benefit up take through publicity and awareness campaigns

·  Maintaining appropriate confidential case records.

Housing Benefit Claims

Assisting front line staff to:

Submit claims quickly and efficiently.
Make backdated claims.
Maximise Housing Benefit income through claiming Discretionary Housing Payments.
Monitor overpayment recovery made by Argyll and Bute Council and determine any action in line with protocols, if procedures are not adhered to.
Deal with correspondence regarding change of circumstances.
Deal with annual revisions, stops and changes in Housing Benefit payments.
Calculate housing benefit at new tenant sign up date where appropriate.

Referrals to Other Advice Providers                                                                    

Make referrals to debt advice providers.
Make referrals to the fuel poverty advice providers.
Provide advice on other areas/charitable schemes that may improve tenant welfare.
Signpost tenants to other organisations to provide more specialist advice including credit unions.
To ensure that information obtained from tenants and others is used according to the Data Protection Act and that confidentiality is maintained.

External Liaison

Assist in promoting the objectives and the achievements of this service.

Liaise and work with other relevant local agencies, in particular Argyll and Bute Council’s Housing Benefit section , Argyll and Bute Citizens Advice Bureau and Bute Advice Center.



Maintain weekly and monthly statistical records of the advice work carried out.



Comply with and promote the Association's Vision and Values, Code of Conduct and professional standards by behaving in a professional manner at all times.

Ensure all statutory and Association regulations are followed, including Health & Safety, in order to protect customers, employees and the business interests of the Association


No job description can cover every issue which may arise within the post at various times and the postholder is expected to carry out other duties from time to time which are broadly consistent with those described.

Please visit the recruitment section of the ACHA website to download the full person specification. This will tell you the essential and desirable criteria required for this post.

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