Customer Service Agent - Full Time

H & M

  • Sector: Retail
  • Location: Edinburgh
  • From £17,379 per annum
  • Hours: Full Time
  • Contact: Human Resources
  • Reference: 00240027

Customer Service Agents, Online Sector, Edinburgh

This is a Full Time position and you will be based within our prime location in Edinburgh City Centre with an excellent work environment and facilities.

Our operational hours are Monday to Friday, 6am – 9pm and at the weekend between 6am – 6pm. As a result, we would require you to be fully flexible and available to work any 5 out of 7 days per week. Please note there is limited availability for 8am starts if transport is a concern.

We require you to have valid documentation to prove your legal right to work in the UK.

Job description
Your main responsibility is to ensure that we are the customer’s first choice, by offering the best possible customer service when dealing with telephone calls and emails. You’ll be assisting our customers when they have questions regarding their orders, deliveries or any other queries regarding their online shopping.

Who are we looking for?
You will have an interest in fashion, demonstrate good communication skills along with excellent written English. Most importantly, you will have a passion for delivering exceptional customer service. You are outgoing and a good team player, although you enjoy working independently as well. We are seeking positive, enthusiastic individuals with team spirit and an ability to use their own initiative. Rising to challenges and managing a high workload are stimulating for you.

What do we offer you?
We make it possible for people to express their personality. We offer you an exciting work environment with excellent training and support. This position offers an annual salary of £17,379.96 based upon a 39 hour per week contract. You will be paid fortnightly and receive various company benefits.

Are you the one?
It's your personality that makes the difference. There will always be Fashion, Fun and Hard Work…..So do you think you are ready for the challenge?

Closing date for applications will be Thursday 29th November 2018.

We look forward to hearing from you soon!

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