Customer Service Consultant - 01/03/2019 Induction

Nationwide
Posted

  • Contact: Human Resources
  • Reference: R002203272

Introduction

We’re not like a bank. We’re not like other financial services companies. We’re not really even like other call centre environments either. We’re a building society. So we’re building our ‘society’ with a sense of community and with a collective belief in the idea that we’re all here to help each other. That’s what we’re all about and that’s what makes us different.

A starting salary between £16,380 - £21,500, depending on your customer service experience, which will rise by at least £500 when you’ve successfully completed your probation, you'll enjoy a 35 hour contract, with flexible shift patterns between 8am and 8pm, 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme.

Who we're looking for

If you’ve got a customer service background, if you’re a confident communicator and looking to take on a new challenge in an established business, there’s really no better place for you. As a Customer Service Consultant at Nationwide, you’ll be making our customers’ lives easier and helping them to make the big decisions for their future.

What you'll be doing

Handling a range of inbound calls, you’ll play a pivotal role when it comes to supporting our members during their mortgage application process. But, you’ll do more than just communicate; you’ll advise, dipping into your in-depth knowledge of the Mortgage function, and the wider business, and using it to make accurate recommendations for each individual case.

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