Delivery Office Manager - Aberdeen & Shetland - DM400

Royal Mail Group

  • Contact: Human Resources
  • Reference: 509524101

Job reference number 100887

Delivery Office Manager - Aberdeen & Shetland - DM400

Salary & Benefits: from £30,983 (dependent on experience), plus a potential 10% bonus and 22.5 days annual leave

Full time


Keith DO


Job purpose As Delivery Office Manager, you’ll be accountable for the management of a Delivery Office and be required to lead a team to sort, prepare and deliver all mail to the required specifications.


Promoting Health and Safety, identifying areas of improvement, championing change and innovation will be essential to your role. You’ll ensure the office achieves excellent customer service and maximise performance against the full range of scorecard measures.


In this key role at the frontline of our business, you’ll manage a team of both managerial and frontline staff, ensuring the operation, delivering mail to over 29 million addresses in the UK, is running as efficiently as possible.


About the role

As an operational manager assuming overall accountability for Keith Delivery Office, you’ll lead a team of approximately 100 employees, supporting them through our exciting transformation journey. Working closely alongside trade union representatives, you’ll ensure your team understands the commercial and competitive market we are in.


They’ll need to be customer focussed, open to new technology, and flexible to change. Utilising your first-rate change management experience, you’ll be responsible for safeguarding the performance of your unit; meeting budgetary targets, and ensuring quality of service for our customers, along with responsibility for the overall safety of the people you manage.

You will be the prime representative for your office and actively promote customer service opportunities whilst having a strong track record of delivering performance through your personal leadership of teams in a changing operational environment.


Times of attendance;


06:30 to 14:40, five days across six with a rotating day off.


About you

In our operation people are our biggest asset! If you can lead, motivate and inspire people to achieve great things, even in the most challenging of circumstances, then what are you waiting for?


You’ll need a high level of emotional intelligence to engage and influence your fellow staff members into creating a winning team to support you. In addition, you’ll have a passion to consistently improve results, helping us drive relentless change for the benefit of both our people and our customers.


With the ability to effectively problem solve in a fast paced operational environment, you’ll also be IT literate and competent in Microsoft programmes. You’ll provide coaching and advice, while keeping the whole operation running smoothly. Your experience might be within retail, FMCG, or logistics, but your ability to motivate, inspire and lead is what we’re looking for. With a budget of circa £1,800,000, you’ll have an eye for detail and be confident in efficiently managing resources and budgets – all with a view to ensure your sector is working at its very best.


About us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As a FTSE 100 Company, we are focused on being recognised as the best delivery company in the UK and across Europe.




We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.



 For more information on Royal Mail Group and our Values please click on the link (


Closing Date: Thursday 24th January 2019. Please note, this advert may close early if the appropriate number of applications has been reached.


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